Customer Service Lead
4 days ago
Do you have a passion for delivering exceptional customer experiences? Are you a natural leader with excellent communication skills? We are seeking a highly skilled Customer Service Lead to join our team at Evolution Parking & Guest Services.
In this key role, you will oversee all aspects of customer service delivery, including staff management, activity coordination, and guest interaction. You will work closely with the Guest Services Manager to achieve operational excellence and drive business growth.
This is an exciting opportunity to join a dynamic and innovative company that values customer satisfaction and employee development. If you have a proven track record in leadership, excellent communication skills, and a passion for customer service, we encourage you to apply for this challenging and rewarding role.
About the Job
- Oversight of all aspects of customer service delivery, ensuring high levels of satisfaction and loyalty
- Management of staff, including recruitment, training, and performance evaluation
- Coordination of activities, including scheduling and resource allocation
- Provision of exceptional customer service, responding to guest needs and concerns
Requirements
- Associates Degree or High School Diploma required; relevant working experience preferred
- Understanding of general business practices, including accounting, human resources, and customer service
- 2+ years' experience in a management position; experience in customer service preferred
- Valid US Driver's License and strong technology proficiency
Salary Range: $44,000 - $64,000 per year
Benefits
- Health, Dental, and Vision Insurance
- 401K with Company Match
- Employee Discounts with selected retailers
- Paid Time Off and Company Paid Holidays
EEO Statement
Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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