Director of Accommodation Services
3 weeks ago
Four Seasons Hotels Limited is a global leader in luxury hospitality, with a commitment to excellence and a passion for delivering exceptional guest experiences. We're dedicated to creating unforgettable memories for our guests, and we're looking for talented professionals like you to join our team.
Job Summary
We're seeking a highly skilled Director of Housekeeping to lead our Rooms Division team at our hotel in New Orleans. As Director of Housekeeping, you will be responsible for overseeing the daily operations of our Housekeeping department, including managing staff, maintaining high standards of cleanliness, and ensuring that all areas of the hotel meet our strict quality standards.
Responsibilities
As Director of Housekeeping, you will be responsible for:
- Managing the staff of the Housekeeping Department- Interview, train and schedule the staff. Conduct Performance Evaluations and disciplines staff when needed. Ensure communication of and follow-up on any problems, guest requests or special requirements.
- Establishing detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Set and maintain high standards of cleanliness. Assign staff to complete the needed activities for the day. Monitor staff's activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Work directly with outside contracted companies to assure quality and timeliness of work.
- Resolving customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Respond to all guest requests in an accurate and timely manner. Coordinate the housekeeping needs of any Condominium or Co-op owners. Interact with guests via in person and by phone.
- Assuring the financial goals of the department are being met. Monitor and control labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establish and maintains accurate inventory records. Participate in periodic Linen, Uniform and Supplies Inventories. Recommend appropriate actions passed on results of inventory. Assure that equipment is properly maintained. Prepare annual budget for labor and operating expense. Propose items to be included in annual Capital Plan.
- Assuring effective operation of the Laundry/Valet Department. Assist the department when needed.
- Taking action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Respond swiftly and effectively in any hotel emergency or safety situation.
- Complying with Four Seasons' Work Rules and Standards of Conduct.
- Working harmoniously and professionally with co-workers and supervisors.
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