Parking and Guest Services Representative
3 weeks ago
We are seeking a Parking and Guest Services Representative to join our team at Evolution Parking & Guest Services.
This role involves providing exceptional customer service to hotel guests, ensuring site service standards are met or exceeded, and maintaining a safe working environment.
About Our Culture:
- We prioritize teamwork, guest satisfaction, and safety.
- We operate and manage parking and front door services exclusively for hotels and resorts nationwide.
Responsibilities:
- Maintain a professional demeanor with all guests, hotel staff, and coworkers.
- Provide exceptional customer service.
- Address guests using the appropriate greeting for the site.
- Open vehicle and hotel doors for guests.
- Explain vehicle parking and retrieval procedures to guests.
- Maintain accuracy and composure while handling guest complaints.
- Use proper phone etiquette.
- Post up in areas when not assisting guests.
- Assist guests with directions, taxis, reservations, and other inquiries.
Requirements:
- Associates degree, high school diploma, or GED required.
- Relevant working experience preferred.
- Valid US Driver's License required.
- Experience in valet parking and customer service essential.
Benefits:
- Health, dental, and vision insurance available.
- 401K with company match offered.
- Paid Time Off and Company Paid Holidays provided.
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