Guest Services Supervisor

3 days ago


New Orleans, Louisiana, United States Evolution Parking & Guest Services Full time

We are seeking a highly motivated and experienced individual to join our team as an Assistant Guest Services Manager. This role offers a competitive salary of $70,000 - $85,000 per year.

About the Role

The successful candidate will assist the Guest Services Manager in overseeing and coordinating all activities related to valet operations. They will be responsible for ensuring that each guest receives outstanding service and maintaining high standards of quality, reliability, and safety.

Main Responsibilities:

  1. Assist the Guest Services Manager: Coordinate all activities related to valet operation, including break schedules and shift options.
  2. Customer Service: Provide exceptional service to guests, proactively greeting and thanking each guest.
  3. Quality Assurance: Perform Evolution and Forbes Standards training as required and maintain high standards of quality, reliability, and safety.
  4. Recruitment: Recruit qualified applicants for each position and ensure adequate staff meet operational requirements.

Requirements:

  • Education: Associates Degree, High School Diploma or GED required, or relevant working experience.
  • Experience: Experience in valet parking, valid US Drivers License, 2+ years in a management position, experience with HRIS platforms, and experience with Customer Service.
  • Skills: Strong customer service and client relationship skills, excellent oral and written communication skills, strong technology proficiency, strong organizational skills, ability to collaborate effectively, and attention to detail.


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