Valet Operations Manager Assistant
3 weeks ago
Overview
Evolution Parking & Guest Services offers an exciting opportunity for an experienced Assistant Guest Services Manager to join our team. As a key member of our management team, you will play a critical role in ensuring seamless execution of our valet parking and front door services at top-tier hotels across the country.
This is an ideal opportunity for someone who enjoys working in a dynamic, fast-paced environment and has excellent communication and leadership skills. You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.
About the Position
As an Assistant Guest Services Manager, you will assist the Guest Services Manager in overseeing and coordinating all activities related to Valet operations. This includes proactively approaching, greeting, and acknowledging all customers in a friendly, professional manner, providing quick, responsive customer service.
You will be responsible for evaluating and improving performance, guest satisfaction, and efficiency, as well as recruiting and training qualified applicants to meet operational requirements. Your strong organizational skills and attention to detail will enable you to multitask effectively in a fast-paced environment.
Responsibilities
- Coordinate daily activities with the Guest Services Manager, including supervising staff and managing operations.
- Develop and implement strategies to improve guest satisfaction and efficiency, ensuring that our high standards are consistently met.
- Maintain accurate records and reports, providing regular updates to the Guest Services Manager.
- Analyze performance metrics and identify areas for improvement, making recommendations for changes to processes and procedures.
- Ensure compliance with policies and procedures, maintaining a safe and respectful work environment.
Qualifications
- Bachelor's degree or equivalent in hospitality management, business administration, or related field.
- At least 3 years of experience in a management position, preferably in valet parking or a related field.
- Valid US driver's license and excellent driving record.
- Exceptional communication and leadership skills, with the ability to motivate and inspire team members.
- Proven ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Excellent problem-solving skills, with the ability to analyze situations and make informed decisions.
What We Offer
- Competitive salary range of $44,000 - $54,000 per year.
- Affordable health, dental, and vision insurance options.
- 401(k) plan with company match.
- Paid time off and company-paid holidays.
- Employee discounts with selected retailers.
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