Sales Floor Manager

1 week ago

Orlando, Florida, United States Emerging Blue Jobs Full time
Job Description

We are seeking a highly skilled Retail Store Manager to join our team at Emerging Blue Jobs. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail stores.

Key Responsibilities
  • Customer Experience
    • Develop and maintain a welcoming and inclusive store environment that meets the needs of all customers.
    • Act as a brand ambassador, ensuring that company values are consistently represented in all interactions with customers.
    • Provide comprehensive product knowledge and engage customers in a way that drives sales and builds brand loyalty.
    • Handle customer situations with patience and kindness, escalating issues to leadership as needed.
    • Share customer feedback with leadership to inform improvements to the customer experience.
  • Staff Scheduling, Training & Management
    • Partner with Emerging Blue to design and schedule shifts, ensuring adequate coverage and minimizing labor costs.
    • Maintain ongoing communication with Emerging Blue and report back to internal teams as needed.
    • Anticipate and staff for periods of high traffic, reducing staff headcount as appropriate.
    • Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law.
    • Partner with leadership to design staff training programs and lead training sessions.
    • Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, and shift duties.
    • Escalate any customer or staff issues to leadership.
    • Ensure proper tracking of losses and train staff on loss prevention practices.
    • Ensure staff safety and well-being.
  • Onsite Organization, Visual Merchandising, Replenishment & Inventory Management
    • Partner with Emerging Blue to schedule and staff for receipt of inventory.
    • Ensure proper tracking of display items and testers.
    • Coordinate with leadership and creative agencies on visual merchandising plans.
    • Manage ongoing visual merchandising and ensure back-of-house organization and cleanliness.
    • Obtain and manage weekly cleaning services.
    • Coordinate with staff on back-of-house supplies.
    • Report to leadership on inventory levels and recommend replenishment as needed.
    • Coordinate with Emerging Blue on staffing and scheduling for ongoing inventory replenishment.
  • Additional Responsibilities
    • Support brand activations and events as needed.
    • Attend weekly task force meetings to stay informed and aligned with company goals.
    • Provide onsite Shopify support and ensure accurate recording of sales and inventory levels.
    • Report on key metrics, including foot traffic, sales, and inventory levels.

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