Sales and Service Specialist

2 months ago


Orlando, Florida, United States Floor & Decor Full time
Job Overview

We are seeking a highly skilled Sales and Service Specialist to join our team at Floor & Decor. As a key member of our sales team, you will be responsible for building relationships with our professional customers and helping them grow their businesses.

Key Responsibilities
  • Understand market trends and collaborate with our Installation Materials and Design Services departments to build the sales organization and serve our professional customers.
  • Support the PRO desk in-store, handling phone calls, managing orders, and providing customer support and escalations.
  • Maintain extensive knowledge about our products and train and support the store team on how to use our selling process.
  • Understand our PRO business and educate our professional customers on how to expand their participation.
  • Offer and assist professional customers in signing up for our PRO Premier Rewards Program and promoting PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
  • Coordinate and assist with professional customers in-store activities and collaborate in all store initiatives.
  • Demonstrate ability to make effective program and benefit presentations and possess excellent customer service skills and be results-oriented.
  • Strong interpersonal skills to interact effectively at all levels and across diverse cultures and ability to multi-task, meet deadlines, and work in a fast-paced environment.
Requirements
  • High School diploma or equivalent; Associate Degree or higher is a plus.
  • 1 year in retail or wholesale contractor sales, service, supply, and/or professional installation.
  • Strong written and verbal communication skills.
  • Experience with Salesforce/CRM software is a plus.
  • Bilingual in Spanish or the most dominant language in the store trade area is a plus.
Working Conditions

This position is hourly and may include hours that exceed eight hours in a day. May require travel up to 20% and occasional exposure to a warehouse environment and moving vehicles.

Benefits and Rewards
  • Bonus opportunities at every level.
  • Non-traditional retail hours.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401(k) with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • 80 hours annualized paid vacation (full-time associates).
  • 4 paid holidays per year (full-time hourly store associates only).
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).


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