Service Management Specialist
2 weeks ago
Overview:
The Service Management Specialist at International Kia Orland Park plays a vital role in enhancing the productivity of our service department. This position focuses on delivering exceptional customer service, managing client interactions, and overseeing administrative responsibilities in a dynamic setting.
Key Responsibilities:
- Develop and uphold service excellence standards
- Evaluate customer feedback and satisfaction levels, implementing strategies for enhancement
- Facilitate customer communications through various channels
- Oversee appointment scheduling and maintain service documentation
- Collaborate with technicians to ensure timely service delivery
- Address customer concerns and work in conjunction with other teams
- Conduct follow-ups on customer experiences and appointment confirmations
Qualifications:
- Previous experience in service coordination roles
- Excellent communication and organizational abilities
- Capacity to manage multiple tasks efficiently
- Familiarity with computer systems and software applications
- Ability to handle difficult situations with professionalism
- Understanding of automotive service processes is advantageous
Employee Benefits:
- Career advancement opportunities
- Comprehensive health, dental, and vision coverage
- 401(k) retirement plan with company contributions
- Paid time off and holiday leave
- Employee discounts on vehicle purchases and services
About Us:
International Kia Orland Park is a reputable automotive dealership recognized for its high-quality vehicles and outstanding customer service. We foster a supportive and collaborative workplace where your contributions are valued.
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