Service Management Specialist

2 weeks ago


Orland Hills, Illinois, United States International Kia Orland Park Full time
Service Management Specialist at International Kia Orland Park

Overview:

The Service Management Specialist at International Kia Orland Park plays a vital role in enhancing the productivity of our service department. This position focuses on delivering exceptional customer service, managing client interactions, and overseeing administrative responsibilities in a dynamic setting.

Key Responsibilities:

  • Develop and uphold service excellence standards
  • Evaluate customer feedback and satisfaction levels, implementing strategies for enhancement
  • Facilitate customer communications through various channels
  • Oversee appointment scheduling and maintain service documentation
  • Collaborate with technicians to ensure timely service delivery
  • Address customer concerns and work in conjunction with other teams
  • Conduct follow-ups on customer experiences and appointment confirmations

Qualifications:

  • Previous experience in service coordination roles
  • Excellent communication and organizational abilities
  • Capacity to manage multiple tasks efficiently
  • Familiarity with computer systems and software applications
  • Ability to handle difficult situations with professionalism
  • Understanding of automotive service processes is advantageous

Employee Benefits:

  • Career advancement opportunities
  • Comprehensive health, dental, and vision coverage
  • 401(k) retirement plan with company contributions
  • Paid time off and holiday leave
  • Employee discounts on vehicle purchases and services

About Us:

International Kia Orland Park is a reputable automotive dealership recognized for its high-quality vehicles and outstanding customer service. We foster a supportive and collaborative workplace where your contributions are valued.



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