Night Auditor

3 days ago

Seattle, Washington, United States Moody Full time
Job Summary:

We are seeking a skilled Night Auditor to join our team at the Springhill Suites by Marriott Seattle Downtown/South Lake Union. As a Night Auditor, you will be responsible for auditing, balancing, and reporting on various areas of the hotel to ensure accurate and timely information. You will also provide check-in/check-out services to the desk during night hours, as necessary.

Key Responsibilities:

  • Audit, balance, and report on all cash and credit transactions, including checks, deposits, counts, house charges, promotional materials, postings, etc.
  • Reset all registers to ensure accurate and timely information.
  • Balance and close all bank ticket codes daily.
  • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures.
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner.
  • Carry guests' luggage.
  • Deliver express check-out documents.
  • Maintain complimentary food & beverage station.
  • Assist with breakfast set-up as needed.
  • Accurately complete and enter reservation calls in the reservation system.
  • Accurately complete any logs/reports as specified by management.
  • Arrange for alternative lodging for guests when necessary and in accordance with established procedures.

Requirements:

  • Solid working knowledge of related company and brand policies, procedures, and services.
  • Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems.
  • Excellent command of the English language; second language proficiency desirable.
  • Ability to compile mathematical facts and figures.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Ability to maintain customer focus.
  • Excellent organizational and planning skills.
  • Ability to work well in a team environment.
  • Ability to follow corporate standards and procedures.

Experience and Education:

  • High School education or equivalent work experience.
  • 1+ years of experience in a hotel environment.
  • 1+ years of experience in an accounting-related position is highly desirable.
  • Minimum training required per year as assigned by the company.
  • Any additional training required by manager.

Work Environment:

  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  • This is a full-time position. Overtime may be required occasionally.
  • Work days and work hours may vary.
  • This position works indoors.

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