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Night Auditor

2 months ago


Seattle, Washington, United States Hilton Garden Inn Seattle Airport Full time
Job Summary

We are seeking a highly skilled Night Auditor to join our team at Hilton Garden Inn Seattle Airport. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, maintaining the integrity of our accounting systems, and providing exceptional customer service to our guests.

Key Responsibilities
  • Reconcile all departments to balance accounts as appropriate in all systems (OnQ)
  • Prepare revenue reports, including all day rates
  • Post room, tax, and local calls for the day, ensuring that room revenue balances to the room revenue report
  • Complete manager daily reports, including adjustments for errors with full explanation
  • Reconcile Banquet Department using banquet bills
  • Assign rooms in a courteous and efficient manner to all incoming guests
  • Maintain the daily walk-in reservation count sheet
  • Provide information to guests in a courteous manner, including knowledge of hotel features, services, and hours of operation
  • Register arriving guests and assign rooms, providing checkout services when guests are leaving
  • Upsell rooms, restaurants, and other hotel amenities
  • Maintain knowledge of all room types, numbers, layout, décor, appointments, and locations, as well as room rates, special packages, and promotions
  • Communicate with supervisor(s) regarding special requests and accommodations whenever possible
  • Assist in preregistration and blocking of rooms for reservations
  • Maintain room status inventory, understanding room status and room status tracking
  • Process guest registrations, including computation and collection of payment in accordance with Company policies and procedures
  • Respond to guest inquiries regarding hotel services, directions, etc.
  • Assist guests with dinner reservations, tickets to shows and attractions, etc.
Requirements
  • High School Diploma/GED
  • Minimum of two (2) years customer service experience
  • Ability to drive automatic transmission vehicles to assist valet when needed
  • Alcohol Certification in the state of New Mexico or ability to pass Responsible Service of Alcohol Test within 30 days of hire
  • Proficiency in common Windows-based programs, including Microsoft Word, Excel, and Outlook
  • Ability to operate basic office machines, i.e., copier, fax, printer, etc.
  • Excellent communication and interpersonal skills, with ability to interact with many types of personalities
  • Sound judgment and discretion, with ability to work with little supervision
  • Ability to consistently work under pressure and prioritize multiple projects
  • Willingness to maintain the highest level of confidentiality regarding guests and staff
  • Ability to speak, read, write, and understand English
Preferred Qualifications
  • Experience with Full-Service PMS software program
  • Experience with Microsoft
  • One (1) year of experience as a hotel front desk agent
  • Ability to drive a standard transmission vehicle
Needed Attributes
  • Demonstrates consistency in values, principles, and work ethic
  • Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
  • Open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers
  • Able to work with a diverse group of people
  • Strong team player, friendly, patient, self-motivated
  • Professional appearance and manner
Working Conditions and Physical Effort
  • While performing the duties of this job, the employee is regularly required to stand, walk, and talk or listen
  • The employee is frequently required to stand, walk, jog, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
  • This position requires frequent manual dexterity in combination with eye/hand coordination, such as handling of equipment
  • Will have repetitive hand motions and prolonged periods of standing
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
  • The employee must occasionally lift and carry up to 60 pounds and push up to 100lbs of force occasionally
  • Ability to stand during entire shift, and/or alternate between sitting, standing, and walking for entire shift
  • The noise level in the work environment is usually medium to high
  • Exposure to heat, cold, and mild chemical exposure