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Night Auditor
2 months ago
We are seeking a highly skilled Night Auditor to join our team at Hilton Garden Inn Seattle Airport. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, maintaining the integrity of our accounting systems, and providing exceptional customer service to our guests.
Key Responsibilities- Reconcile all departments to balance accounts as appropriate in all systems (OnQ)
- Prepare revenue reports, including all day rates
- Post room, tax, and local calls for the day, ensuring that room revenue balances to the room revenue report
- Complete manager daily reports, including adjustments for errors with full explanation
- Reconcile Banquet Department using banquet bills
- Assign rooms in a courteous and efficient manner to all incoming guests
- Maintain the daily walk-in reservation count sheet
- Provide information to guests in a courteous manner, including knowledge of hotel features, services, and hours of operation
- Register arriving guests and assign rooms, providing checkout services when guests are leaving
- Upsell rooms, restaurants, and other hotel amenities
- Maintain knowledge of all room types, numbers, layout, décor, appointments, and locations, as well as room rates, special packages, and promotions
- Communicate with supervisor(s) regarding special requests and accommodations whenever possible
- Assist in preregistration and blocking of rooms for reservations
- Maintain room status inventory, understanding room status and room status tracking
- Process guest registrations, including computation and collection of payment in accordance with Company policies and procedures
- Respond to guest inquiries regarding hotel services, directions, etc.
- Assist guests with dinner reservations, tickets to shows and attractions, etc.
- High School Diploma/GED
- Minimum of two (2) years customer service experience
- Ability to drive automatic transmission vehicles to assist valet when needed
- Alcohol Certification in the state of New Mexico or ability to pass Responsible Service of Alcohol Test within 30 days of hire
- Proficiency in common Windows-based programs, including Microsoft Word, Excel, and Outlook
- Ability to operate basic office machines, i.e., copier, fax, printer, etc.
- Excellent communication and interpersonal skills, with ability to interact with many types of personalities
- Sound judgment and discretion, with ability to work with little supervision
- Ability to consistently work under pressure and prioritize multiple projects
- Willingness to maintain the highest level of confidentiality regarding guests and staff
- Ability to speak, read, write, and understand English
- Experience with Full-Service PMS software program
- Experience with Microsoft
- One (1) year of experience as a hotel front desk agent
- Ability to drive a standard transmission vehicle
- Demonstrates consistency in values, principles, and work ethic
- Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
- Open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers
- Able to work with a diverse group of people
- Strong team player, friendly, patient, self-motivated
- Professional appearance and manner
- While performing the duties of this job, the employee is regularly required to stand, walk, and talk or listen
- The employee is frequently required to stand, walk, jog, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl
- This position requires frequent manual dexterity in combination with eye/hand coordination, such as handling of equipment
- Will have repetitive hand motions and prolonged periods of standing
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
- The employee must occasionally lift and carry up to 60 pounds and push up to 100lbs of force occasionally
- Ability to stand during entire shift, and/or alternate between sitting, standing, and walking for entire shift
- The noise level in the work environment is usually medium to high
- Exposure to heat, cold, and mild chemical exposure