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Front Desk Night Auditor
2 months ago
At Spire Hospitality, we're committed to delivering exceptional guest experiences and providing our team members with the support and opportunities they need to grow and succeed.
Job Summary:We're seeking a highly detail-oriented and customer-focused Front Desk Night Auditor to join our team. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel's front desk and revenue management systems.
Key Responsibilities:- Deliver exceptional guest service, responding promptly and effectively to guest questions and requests.
- Prepare daily Food & Beverage revenue reports and create and balance PMS reports for revenue and settlement accounts.
- Make corrections and adjustments via the PMS and handle all computer problems that may occur throughout the shift.
- Enter revenue, expenses, and allowances into the computer system to generate daily reports.
- Conduct check-ins, check-outs, and answer phone calls with professionalism and courtesy.
- Resolve guest concerns with attentive service recovery.
- High school diploma or equivalent.
- 1 year of experience as a Guest Services Agent.
- Knowledge of accounting operations, including accounts receivable, accounts payable, and server service fees.
- Basic mathematical skills to prepare financial reporting.
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
- CPR/First Aid Certification.
- Previous experience with hotel PMS systems a plus.
We offer a comprehensive full-time benefits package, including early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- and long-term disability, paid time off, wellness programs, and wonderful hotel discounts.
We're an Equal Opportunity Employer and welcome applications from diverse candidates. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.