Overnight Guest Services Representative

1 week ago


Seattle, Washington, United States Kimpton Hotel Full time

Position Overview:
The Night Auditor at Kimpton Hotel Vintage Seattle plays a crucial role in ensuring a seamless guest experience during the overnight hours. This position is responsible for managing the front desk operations, including guest registration and check-out, while delivering exceptional service.

Compensation:
The hourly wage for this position is $23.00, reflecting our commitment to fair compensation based on various factors such as experience and performance.

Benefits:
We provide a comprehensive benefits package that includes:

  • Affordable medical, dental, and vision plans for employees and their families.
  • Life insurance options and disability coverage.
  • Pet insurance and group auto/home insurance.
  • Retirement plan with matched contributions.
  • Paid time off, including vacation days and holidays.
  • Employee discounts at hotels and restaurants.
  • Tuition reimbursement and mental health support.

Core Responsibilities:
As a Night Auditor, your duties will include:

  • Welcoming guests with a friendly demeanor and assisting with check-in and check-out processes.
  • Managing phone inquiries and providing accurate information.
  • Completing nightly operational checklists to ensure all tasks are addressed.
  • Monitoring room availability and managing reservations effectively.
  • Ensuring adherence to security and credit policies.

Qualifications:
The ideal candidate will possess:

  • Experience in a customer-facing role, preferably in hospitality.
  • A high school diploma or equivalent.
  • Flexibility to work overnight shifts, weekends, and holidays.
  • Strong communication skills and the ability to work under pressure.

At Kimpton Hotels, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value unique backgrounds and experiences, fostering a culture where everyone can thrive.



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