Order Management Specialist

1 day ago

Burlington, Vermont, United States Keurig Dr Pepper Inc. Full time
Job Title: Order Management Specialist

We are seeking a highly skilled Order Management Specialist to join our team at Keurig Dr Pepper Inc. This role will be responsible for providing exceptional customer service and ensuring timely order fulfillment for our B2B customers.

Key Responsibilities:
  • Process customer orders via EDI or email, following established protocols and procedures.
  • Enter, manage, and track orders in our ERP system, ensuring accuracy and efficiency.
  • Support Sales, Marketing, Supply Planning, and Logistics teams on order-management issues and provide backup for other team members.
  • Navigate computerized systems for tracking, information gathering, and troubleshooting.
  • Respond to customer inquiries in a timely and professional manner, identifying resources within Supply Chain to support timely response.
  • Create a positive experience for customers by consistently providing superior service and exceeding expectations.
  • Work collaboratively with Transportation, Supply Planning, and Distribution Centers to support on-time and accurate order fulfillment and delivery.
  • Support on-boarding training for new associates and cross-training of existing team members.
  • Provide insight on and champion process improvement opportunities and the elimination of non-value-added work.
Requirements:
  • 1+ years of progressive experience in Supply Chain, preferably for consumer product goods.
  • Experience working with Order Management/ERP systems, EDI (Electronic Data Interchange), online vendor portals, databases, and software systems.
  • Prior experience in and ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.
  • Experience in contributing to cross-functional team meetings with internal and external stakeholders.
  • Ability to prioritize multiple tasks with focused attention to detail.
  • Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint, and PowerBI.
  • Advanced computer and keyboarding experience.
  • Experience working with Retail Buyers, Distributors, and/or Brokers.
Core Competencies:
  • Builds Trusting Relationships: Uses appropriate interpersonal styles to establish effective relationships with customers and internal partners.
  • High Impact Communication: Clearly and succinctly conveys information and ideas to individuals and groups in a variety of situations.
  • Managing Work: Effectively manages one's time and resources to ensure that work is completed efficiently.
  • Work Standards: Sets high standards of performance for self and others, assuming responsibility and accountability for successfully completing assignments or tasks.

Keurig Dr Pepper Inc. is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed, and partner brands. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it.

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired, and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. We recruit qualified applicants and advance in employment our employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

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