Customer Support Specialist

5 days ago


Rancho Santa Margarita, California, United States PrideStaff Full time
Job Overview:
We are seeking a highly skilled Customer Service Representative to join our team. This is a temp-to-hire position that pays $19/hour.

As a Customer Service Representative, you will be responsible for handling incoming calls, order entry, and email inquiries. You will also provide product information, availability, and pricing details to customers. Additionally, you will assist dealers with questions and prepare export documents when required.

Responsibilities:
  • Respond to high-volume calls and emails in a timely manner
  • Enter and code all PO's for assigned Regional Sales Manager Territory
  • Maintain individual voicemail on a regular basis
  • Assist co-workers with department workload as needed
  • Write-up product return authorizations for approval
  • Enter return authorizations
  • Provide inside sales support to Regional Managers
  • Answer questions pertaining to product pricing & availability
  • Provide dealer with UPS and FedEx tracking numbers when required
  • Enter SR's (service repairs) for service department
  • Write up credit adjustments when needed for credit & rebills
  • Keep up with product changes, specifications, and availability day-to-day
  • Refer end-users to local dealers in their region
  • Familiarize yourself with company website for navigation purposes with dealers & end-users
  • Main email account designated for PO's exclusively
  • Prepare export docs for international PO's

Qualifications:
  • Previous customer service and administrative experience
  • Typing speed of at least 40 WPM desired
  • Call center experience a plus
  • Must have intermediate experience with MS Word, MS Excel, and MS PowerPoint
  • High school diploma or equivalent certification
  • Must have excellent written and verbal communication skills
  • Possess exceptional customer service skills
  • Strong organizational skills and multi-tasking abilities
  • High attention to detail and able to work independently with limited direction

Company Description:PrideStaff South Orange County Mission Viejo works with local businesses to source, interview, and recruit candidates for temporary, temp-to-hire, and direct-hire staffing in the areas of office and administrative support, customer service, accounting, light industrial, skilled, and general labor. We serve the South Orange County cities of Mission Viejo, Rancho Santa Margarita, San Clemente, Laguna Hills, Aliso Viejo, Dana Point, San Juan Capistrano, Laguna Niguel, and other coastal communities.

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