Administrative Assistant
2 days ago
The Administrative Assistant provides administrative and technical support for programs associated with the CEC Undergraduate Student Services Office.
Key Responsibilities- Supports requests from students, faculty/staff, and the CEC service community;
- Serves as a resource for students, faculty/staff, and the CEC service community;
- Prepares and disseminates CEC program related information to students, faculty/staff, and the CEC service community;
- Monitors the academic progress of students;
- Prepares reports essential for development/implementation of student retention strategies.
The Administrative Assistant will receive academic requests, review for accuracy, verify documents, and provide to Associate Dean for review. They will communicate decisions to students, maintain a log of requests and actions, respond to request inquiries via phone and email, maintain electronic student file folders and updates as student requests are processed, and stay up to date on university and CEC academic policy and processes for student requests.
Office SupportThe Administrative Assistant will serve as the first point of contact for calls, visitors, and general email inquiries. They will independently assess the reason for contact and manage requests from prospective and current students seeking information. They will resolve and/or direct all inquiries appropriately, create facilities work orders as needed, maintain bulletin boards, literature displays, and glass cases used to house materials related to undergraduate programs and advising, keep an inventory of supplies and assist with ordering as needed, and serve as a backup contact and support for CEC Peer Mentors.
Recruiting and OutreachThe Administrative Assistant will support CEC Undergraduate Student Services Office at University Orientation sessions, CEC Research Celebration, University and CEC Visit Days, Degree Celebrations, and other various recruiting, outreach, and celebration events. They will assist with event planning, communication, and day-of event activities.
Required Qualifications- High school diploma or equivalent;
- Experience working in an office setting;
- Experience as a front office first point of contact;
- Experience with confidential record keeping;
- Knowledge of general office practices and equipment;
- Demonstrated written, oral, and interpersonal communication skills;
- Demonstrated problem-solving skills;
- Demonstrated skill in working as part of a team;
- Proficiency in Microsoft Office Suite;
- Aptitude to learn new software and internet applications;
- Ability to coordinate a variety of activities simultaneously and prioritize items of importance with and without supervision;
- Ability to exercise independent, sound judgement with accuracy and attention to detail;
- Ability to deal effectively with diverse clients including students, parents, faculty, and staff;
- Ability to maintain a high degree of confidentiality and accuracy in dealing with clients and all academic requests/forms.
- Bachelor's degree in a related field;
- Work experience in higher education;
- Experience with Banner, eVA, and Patriot Web;
- Experience with event planning;
- Experience creating marketing materials;
- General knowledge of university policies and procedures;
- Knowledge of university resources.
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