Healthcare Customer Service Representative

2 months ago

Tampa Florida, United States Select Physical Therapy Full time

Position Overview:


At Select Physical Therapy, we prioritize an outstanding experience for our patients right from their initial interaction at the front desk.

As a healthcare customer service representative, you will be responsible for both patient engagement and administrative duties within our facility.

Your front desk role is crucial in advocating for patients, facilitating communication through various channels, managing patient transactions, and utilizing diverse software applications.

Your contribution is vital to enhancing every patient's care journey, even before they enter the treatment area.

Work Schedule:

Employment Type:
Full Time

Working Hours:
Monday-Friday, 7am-7pm, with varying shifts

Compensation:
Starting at $15/hour (Based on Experience)

Key Responsibilities:
We are looking for candidates who are adaptable, patient-focused, excellent communicators, detail-oriented, and collaborative team members.

Typical duties include:
Welcoming new and returning patients upon arrival, registering new patients, and providing essential information regarding their visit

Coordinating patient appointments both in-person and via phone

Maintaining regular communication with various stakeholders, including attorney offices, insurance providers, translation services, operational leaders, and business development teams

Collecting co-payments, managing insurance approvals, and conducting authorizations and verifications

Providing patients with relevant details about their upcoming appointments during checkout

Addressing inquiries from patients, healthcare providers, and colleagues

Qualifications:
Minimum
Required Qualifications:
High School Diploma or GED is necessary

Bilingual proficiency is preferred

Physical Demands:
Ability to walk, stand, bend, and reach consistently throughout the workday

Manual dexterity to enable typing (including 10-key) throughout the workday

Capability to lift up to 25lbs safely from ground to waist using proper techniques

Ability to carry office supplies weighing up to 10lbs

Visual acuity (near and distant) sufficient for maintaining accurate records and recognizing individuals

Ability to communicate effectively to understand and provide directions

Commitment to Diversity:
Select Medical is dedicated to fostering a diverse workforce at all levels and is an equal-opportunity employer.

We consider qualified applicants for employment and treat employees without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.

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