Customer Service Representative

4 weeks ago


Florida, United States Medix Full time
Job Title: Customer Service Representative - Healthcare Contact Center

Overview:

We are seeking a Customer Service Representative to join our dynamic healthcare contact center. As a key member of our team, you will be handling calls related to eligibility, claims, payments, and assisting patients and carriers with billing information, payment plans, and inquiries.

A Day in the Life:

* Begin taking 50-60 inbound calls per day, using provided resources to address customer questions and concerns.
* Handle eligibility, claims, and payment issues while maintaining professionalism and accuracy.
* Assist with off-phone tasks when needed, supporting both customers and department leadership.
* Work in a fast-paced environment, helping to resolve payment inquiries, update billing info, and establish payment plans.

Key Responsibilities:

* Provide top-notch customer service through effective communication.
* Handle an average of 50-70 inbound calls daily, resolving eligibility, claim, and payment inquiries.
* Work with patients and carriers to update billing information, establish payment plans, and screen for financial assistance.
* Ensure customer satisfaction by researching and resolving issues efficiently and accurately.
* Support leadership with off-phone tasks and assist customers as needed.

Must-Have Qualifications:

* Education: High school diploma or equivalent required; Associate's degree preferred.
* Experience: At least 2 years of customer service experience, preferably in healthcare or insurance. Experience with Medicare plans and regulations is highly desirable.
* Skills: Ability to multitask and handle high-volume calls in a fast-paced environment. Proficiency in medical terminology, typing while talking, and managing multiple tasks.

Nice-to-Have Skills:

* Certifications: Medicare-specific certifications are a plus.
* Bilingual candidates are highly encouraged to apply.
* Additional training or knowledge of medical terminology is an advantage.

Soft Skills:

* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Professional demeanor, empathy, and a desire to be part of a supportive call center team.

Schedule:

* Training: Monday - Sunday, 8 AM - 5 PM
* Shift: After training, shifts will be from 8 AM - 8 PM with flexibility on weekdays and weekends.

  • Florida, United States Chick-fil-A St. Lucie West FSU Full time

    Customer Service RepresentativeAt Chick-fil-A St. Lucie West FSU, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and hospitality to our guests. This includes greeting and serving guests with enthusiasm, courtesy, and hospitality, as...


  • Florida, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive and welcoming environment...


  • Florida, United States Teleperformance Full time

    About the RoleTeleperformance is a global leader in digital business services, and we're seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients and their customers.ResponsibilitiesField customer inquiries and resolve...


  • Florida, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cash Register Attendant. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...


  • Kalispell Rd, Florida, USA, United States Smith's Food and Drug Full time

    We're seeking a talented Customer Service Representative to join our team at Smith's Food and Drug. As a key member of our sales floor team, you'll be responsible for providing exceptional customer service, answering questions, and resolving issues in a professional and courteous manner.Key Responsibilities:Provide excellent customer service, responding to...


  • Florida, United States Talent Sphere Staffing Full time

    We are seeking a detail-oriented Data Entry Specialist to join our team at Talent Sphere Staffing. As a Data Entry Specialist, you will play a critical role in providing excellent customer service by accurately processing submissions and ensuring data integrity.Key Responsibilities:Process electronic submissions from members with accuracy and...


  • Florida, United States RemoteOnline Full time

    About the JobRemoteOnline is seeking a skilled Customer Care Representative to join our team. As a Phone and Data Entry Specialist, you will play a critical role in connecting nurses with healthcare facilities needing to fill shifts.Key ResponsibilitiesVerify nurses' credentials onlineFollow up with nurses via written messagesHandle follow-up phone calls...


  • Florida, Usa, United States Teleperformance USA Full time

    About Teleperformance USATeleperformance USA is a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.Job SummaryWe are seeking a highly motivated and customer-focused Banking Customer Service Representative to join...


  • JACKSONVILLE, Florida, 32232, Duval County, FL, United States Penske Truck Leasing Full time

    814 pickettville rd jacksonville, FL, 32220 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...


  • North Lauderdale, Florida, 33068, Broward County, FL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...


  • Kalispell Rd, Florida, USA, United States Flathead Electric Cooperative Full time

    Job SummaryFlathead Electric Cooperative is seeking a highly skilled Member Services Representative to join our team. As a Member Services Representative, you will be the initial point of contact for members, providing exceptional customer service and support. Your primary responsibilities will include serving as the initial contact for members via phone,...


  • Nokomis, Florida, United States 1 Resource Group Full time

    We are seeking a skilled Parts Sales and Service Representative to join our team at 1 Resource Group. This dynamic role involves working directly with valued clients and ensuring high-quality customer service is delivered at all times.The successful candidate will have exceptional communication skills and a passion for providing the best customer service...


  • florida, United States Diverse Marketing Full time

    Calling sales superstars! Join the fastest growing wholesale representation agency out there! Diverse Marketing is looking for a talented sales representative to develop our GIFT business in South Florida. We represent dozens of the most innovative, unique, and fun product lines, bringing to market the hottest trends and what specialty retailers really...


  • Kalispell Rd, Florida, USA, United States Flathead Electric Cooperative Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Services Representative to join our team at Flathead Electric Cooperative. As a key member of our front office team, you will be responsible for providing exceptional service to our members, handling a wide range of account transactions, and maintaining accurate records.Key...


  • Florida, United States ITG Brands Full time

    Job SummaryWe are seeking a highly motivated and results-driven Territory Sales Representative to join our team at ITG Brands. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with retailers, driving sales growth, and delivering exceptional customer service.Key Responsibilities:Develop and execute...


  • Florida, United States Visionary Recruiting Solutions Full time

    Business Development RepresentativeAt Visionary Recruiting Solutions, we're seeking a highly motivated Business Development Representative to join our team. As a key player in our growth strategy, you'll be responsible for generating new business opportunities by identifying, contacting, and building relationships with potential clients in need of recruiting...


  • Florida, United States New York Life Full time

    We are seeking a skilled Financial Services Professional to join our team at New York Life. As a key member of our organization, you will play a critical role in helping clients achieve their financial goals through our comprehensive array of financial products and services.Key Responsibilities:Provide financial recommendations to clients for savings plans,...


  • Florida, United States BSN Sports, LLC Full time

     About BSN Sports, LLCBSN Sports, LLC is the largest team sporting goods equipment and apparel distributor in the United States. We have 3,000 employees who strive to support the Heart of the Game by providing excellent service platforms to coaches and administrators. Our company mission is simple: Save coaches and administrators time with everything they...


  • Florida, United States Tires Plus Full time

    Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...


  • Florida, United States Tires Plus Full time

    Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...