Mid-Market Client Engagement Manager

2 weeks ago


Colorado Springs, Colorado, United States Pushpay Full time
About The Position

The Customer Success Manager is instrumental in nurturing and developing relationships with our Mid-Market clientele.

Your primary focus will be on customer satisfaction, where you will oversee retention, renewal rates, and growth opportunities within a designated portfolio of accounts.

You will engage with clients to ensure they are effectively utilizing and deriving value from the Pushpay platform.

Your objectives will encompass achieving annual renewal revenue targets, expanding existing accounts, and promoting additional product offerings, while enhancing contributions through the Pushpay platform.

Your commitment to customer success will be evident as you dedicate yourself to ensuring clients excel in their implementation, adoption, and ongoing use of Pushpay.

This role is pivotal in establishing a robust relationship with our clients, centered on value realization. The satisfaction you cultivate will be crucial in retaining our customer base.

Recognitions

Pushpay has been recognized as one of the top companies to work for, reflecting our commitment to employee satisfaction and workplace culture.

Benefits and Compensation

We are dedicated to supporting our employees in their professional journey.

In addition to fostering an environment that encourages your best work and career advancement, we provide:

- Comprehensive employer-paid Medical, Dental, and Vision premiums for employees
- Significant employer contribution for dependents
- 401K matching program
- Flexible work model with a mix of in-office and remote days
- Generous paid holidays and time off policies
- Paid parental and adoption leave

Compensation Overview:
Base salary plus variable components, with an On-Target Earnings (OTE) range of $80k-$90k, contingent on location.

Compensation ranges are determined by role and location, with individual pay influenced by job-related skills, experience, and relevant education or training.

Key Responsibilities

Retention Focus:
You will be tasked with meeting targets that ensure our clients remain engaged and satisfied.

Adoption Goals:
We assist organizations in deploying and utilizing Pushpay, extending our support to enhance engagement with their contributors and drive broader adoption.

Upselling Opportunities:
As we develop a leading engagement platform, you will be responsible for introducing additional products and features to our clients.

High Activity Levels:

You will engage with numerous clients, necessitating a proactive approach with a substantial volume of calls and emails.


Product Expertise and Support:

You will become well-versed in Pushpay's offerings, enabling you to assist with training, deployment, and user adoption. This expertise will be critical in driving both retention and upselling efforts.

Additional duties may be assigned as necessary.



Qualifications

Experienced: A minimum of 2 years in inside sales, account management, customer success management, or similar roles. Familiarity with CRM systems is essential, and experience in Not-for-Profit, Education, or Faith sectors is preferred.
Excellent Communicator: Strong written and verbal communication skills, capable of simplifying complex technology and issues. Comfortable presenting to both small and large groups.
Problem Solver: A proactive approach to identifying and addressing challenges, with a strong work ethic and resourcefulness. Self-starters thrive in this role.
Multi-Tasking: Ability to navigate a dynamic work environment with effective time management and prioritization skills.
Business Acumen: A passion for technology and a strong understanding of business principles.
Detail-Oriented: Ability to manage opportunities and customer interactions with precision and timeliness.
Interpersonal Skills: Strong relationship-building abilities with clients and colleagues alike.
Performance Driven: A goal-oriented mindset, consistently striving to exceed targets and achieve success.
Curiosity: A desire to understand processes and customer needs deeply, always seeking improvement.
Adaptability: Comfort in a fast-paced, evolving environment, enjoying collaboration with a team of dedicated individuals.

A Bachelor's Degree or equivalent experience is required.
Proven success in managing a significant number of accounts is essential.

Pushpay is committed to fostering an inclusive workplace. We value diversity and are dedicated to equal opportunity for all team members.

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