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Client Engagement Specialist

2 months ago

Colorado Springs, Colorado, United States Ironwatch Security Full time

Benefits:
401(k)

Performance-based bonuses

Paid time off

ROLE DESCRIPTION:

As a Client Engagement Specialist with Ironwatch Security, you will create outstanding client interactions that contribute to the success of a thriving security firm.

Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others make you a perfect candidate.

You will advance your career while addressing client inquiries, collaborating with other team members, and proactively identifying the needs of the community you serve.

We are eager to connect with you if you embody the customer-centric and compassionate team player we are looking for.

We foresee opportunities for internal advancement for particularly motivated and sales-oriented individuals.

RESPONSIBILITIES:
Build and maintain customer relationships, following up as necessary.

Deliver prompt, accurate, and friendly service. This includes responding to inquiries about service availability, eligibility, coverage options, policy modifications, claims processing, and billing inquiries.

Employ a customer-focused, needs-based assessment to inform clients about service options.

Utilize exceptional communication skills to effectively address customer needs while fostering business growth.

QUALIFICATIONS:
Committed to providing excellent customer service

Able to effectively connect with clients, respond to their inquiries, and foresee their needs.

Outstanding communication skills to assist clients and collaborate with other team members

Proactive in resolving issues

BENEFITS:
Hourly compensation plus commission/bonus

Opportunities for growth and advancement within the organization

Paid time off (vacation and personal/sick days)

Health benefits

Valuable experience for career development

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