Patient Care Coordinator

2 weeks ago

Issaquah, Washington, United States Proliance Surgeons, Inc. Full time

Company Overview
Proliance Surgeons, Inc. stands as one of the premier surgical practices in the nation, boasting a network of over 450 healthcare providers, including more than 200 board-certified physicians, delivering care across more than 100 facilities in Washington State.

At Proliance, we celebrate diversity and strive to create an inclusive environment that fosters personal and professional growth. We are committed to hiring and nurturing exceptional talent from various backgrounds, enhancing our ability to deliver Exceptional Outcomes, Personally Delivered.

Position Summary
The Medical Assistant Coordinator serves as a vital link in patient care, acting as a patient advocate while ensuring the efficient management of clinical supplies, documentation, and patient flow in compliance with OSHA/WISHA and other regulatory standards.

Key Responsibilities
The primary responsibilities of the Medical Assistant Coordinator encompass, but are not limited to:

  • Facilitating direct patient care during office visits, which may include:
    • Organizing examination room instruments and maintaining adequate supplies
    • Disposing of contaminated materials and sterilizing medical instruments
    • Positioning patients for examinations and procedures
    • Collecting and preparing laboratory specimens
    • Recording vital signs, patient history, and chief complaints
    • Executing other patient care-related tasks as required
  • Assisting healthcare providers during clinic procedures, which may involve:
    • Preparing patient examination and procedural areas with strict aseptic techniques
    • Positioning patients for extended durations and utilizing instruments to maintain immobility during procedures
    • Providing instruments to the provider while standing for prolonged periods
    • Communicating test results to patients as directed by the physician promptly
    • Documenting all vital information in electronic health records and ensuring all medication and health history is accurately recorded
    • Conducting phone triage, making post-operative calls, and responding to voicemails within a timely manner
    • Maintaining comprehensive patient documentation for visits and communications
    • Coordinating care and diagnostic testing at external facilities as directed by the physician
    • Assisting providers with e-prescribing and maintaining medication lists
    • Facilitating communication with referring physicians
    • Ensuring equipment is maintained and supplies are adequately stocked
    • Completing daily team duties and special assignments as needed

Qualifications
To be considered for this role, candidates should possess:

  • A high school diploma or equivalent
  • Graduation from an accredited Medical Assistant Program is preferred, though training will be provided
  • Current Medical Assistant Certification in Washington State is preferred
  • 1-2 years of experience in a medical office setting is advantageous

Skills and Attributes
Successful candidates will demonstrate:

  • Fundamental knowledge of medical terminology and medications
  • Familiarity with Electronic Medical Records is a plus
  • Basic computer skills, including data entry
  • Exceptional customer service abilities
  • High integrity and professionalism
  • Strong interpersonal skills, showcasing patience, compassion, and the ability to collaborate with diverse individuals
  • Commitment to safety and confidentiality (HIPAA)
  • Efficient time management with a focus on quality and detail
  • Reliability and consistency in work performance
  • Team-oriented mindset, contributing to shared goals
  • Adaptability to change and a willingness to learn continuously
  • Self-motivation and the ability to work independently with minimal supervision
  • Clear communication skills, both oral and written
  • Organizational skills with the ability to prioritize tasks effectively
  • Critical thinking and problem-solving capabilities
  • Ability to handle fast-paced and often stressful situations professionally

Work Environment
The work environment may include both office and clinical settings. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. The role requires normal vision and hearing capabilities, with frequent communication and interaction with patients. Physical demands may include prolonged periods of sitting, standing, walking, bending, and occasional lifting of items weighing up to 40 pounds.

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