Service Operations Coordinator
2 weeks ago
Company: MRA Recruiting Services
Location/Schedule
- On-site role with limited remote work opportunities available after initial training.
- Standard working hours are 8 am - 5 pm, Monday through Friday.
- Hourly wage starting at $25.00, commensurate with experience and qualifications.
- Comprehensive benefits package including medical, dental, vision, 401(k) with employer match, accrued paid time off (PTO), and 8 paid holidays.
MRA Recruiting Services is a prominent nonprofit employer association that has been serving a diverse range of businesses for over a century. We are dedicated to providing exceptional HR services, resources, and support to help organizations cultivate successful workplaces and a robust workforce.
Key Responsibilities:
- Facilitate the daily operations of the national service network by utilizing internal scheduling, GPS tracking, and database management systems to ensure timely and efficient service delivery.
- Maintain regular communication with field technicians to provide necessary support and keep projects on track.
- Generate reports on service activities, applying established metrics to evaluate individual and team performance.
- Review and manage expense reports to accurately allocate costs to respective projects.
- Assist in planning and coordinating travel for extended service assignments.
- Collaborate with field service technicians to ensure timely submission of administrative tasks such as trip reports and part orders.
- Work closely with colleagues in the service department responsible for scheduling and planning field service operations.
- Proficient in productivity software and database systems, including Microsoft Office, GoogleDocs, SmartSheet, and similar cloud-based applications.
- Strong analytical skills with a keen attention to detail, capable of identifying significant trends and issues within data sets.
- Excellent organizational, verbal, and written communication abilities.
- Able to thrive in a collaborative environment that reflects our commitment to family-oriented values.
Become part of a legacy that has been dedicated to excellence and innovation in service delivery for over 180 years.
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