Automotive Service Manager

4 days ago


Union, Kentucky, United States BOB SUMEREL TIRE & SERVICE INC Full time
Job Summary

We are seeking an experienced Automotive Service Manager to join our team at BOB SUMEREL TIRE & SERVICE INC. As a key member of our team, you will be responsible for overseeing the daily operations of our Car Care Center, ensuring that all repairs and maintenance are completed accurately and efficiently.

Key Responsibilities
  • Supervise and mentor Repair Technicians to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Consult with Service Advisors to ensure that all work is assigned according to the Repair Technicians' skill level.
  • Verify that all repairs and maintenance are completed accurately and in a professional manner, adhering to manufacturer-designed procedures or accepted industry practices.
  • Supervise and ensure communication between the Car Care Center and customers, ensuring that customers are kept up to date and that promised estimates and completion times are met.
  • Supervise and ensure continuous implementation and adherence to all AAA Car Care policies and procedures.
  • Verify that all repairs are properly completed by re-testing repaired systems to ensure proper function and road testing vehicles as necessary to identify concerns or validate repair.
  • Accurately complete paperwork, including repair information on work orders and information for state and emission inspections.
  • Assist in the hiring and evaluation of Repair Technicians and training and development of Repair Technicians and Service Advisors.
  • Open and close the Car Care store and ensure adequate scheduling of same.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent.
  • 4 years of experience in the automotive repair industry.
  • Automotive Service Excellence (ASE) certification preferred.
  • Must possess and maintain a valid operator's license.
  • Effective organizational and analytical skills.
  • Effective written and oral communication skills.
  • Ability to effectively interact with others.
  • Advanced knowledge of PC-based automotive computer equipment and software applications.
  • Demonstrated ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
  • Ability to adjust work schedule and priorities to meet business needs.
  • The ability to complete a satisfactory Pre-Employment Screening if offered the position.
  • Authorized to work in the USA.


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