Assistant Manager, Guest Experience Coordinator
7 days ago
We are seeking a highly skilled and experienced Assistant Manager to join our Guest Experience team at the Cincinnati Museum Center. The successful candidate will be responsible for coordinating daily admissions operations, supervising staff, and delivering exceptional customer service.
Key Responsibilities- Admissions Operations: Directly coordinate ticket sales, group entry, program sales, and Membership transactions, ensuring accurate guest and Member data is recorded.
- Staff Supervision: Lead by example, provide direct training and support to the Guest Experience team, promoting a positive work environment and enforcing loss prevention and cash handling policies.
- Customer Service: Deliver exceptional guest services and salesmanship techniques, addressing guest and Member needs to increase guest satisfaction and drive sales opportunities.
- Inventory Management: Monitor and report inventory levels and quality of stanchions, office supplies, wheelchairs, strollers, collateral, signage, and other related operational needs.
- Communication: Coordinate with all departments to provide a safe, welcoming, and effective box office, parking lot, and attraction entrances.
- Education: High School diploma or equivalent required.
- Experience: One or more years of management or leadership experience, preferably in admissions, sales, hospitality, retail, or customer service.
- Skills: Excellent guest relation and interpersonal skills, strong organizational and communication skills, ability to work well under pressure, and proficiency in Microsoft Office applications.
- Work Schedule: 40 hour/week (full-time), hourly, with benefits. Schedule is Thursday - Monday, but flexibility is required to meet business demands.
- Physical Demands: Long periods of standing, sitting, and walking, with occasional exposure to hot or cold weather conditions.
- Membership: Membership to the Cincinnati Museum Center.
- Complimentary Tickets: Complimentary tickets to Featured Exhibits and OMNIMAX films.
- Free Parking: Free parking at Cincinnati Museum Center.
- Discounts: Discounts at food and beverage locations and in gift shops.
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