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Patient Services Representative

2 months ago


Urbana, Illinois, United States Carle Foundation Hospital Full time
{"title": "Patient Services Representative", "subtitle": "Join Our Team", "content": "

About the Role:

The Patient Services Representative is responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

\u2022 Coordinates and participates in daily clinic preparation, including patient identification, patient check-in, and charge posting.
\u2022 Manages cash and credit transactions, including processing payments and handling customer complaints.
\u2022 Schedules patient appointments and coordinates with healthcare providers to ensure seamless care delivery.
\u2022 Maintains accurate and up-to-date patient records, including demographic information and medical history.
\u2022 Provides exceptional customer service, responding to patient inquiries and resolving issues in a timely and professional manner.

Requirements:

\u2022 Associate's degree in a related field or 3 years of experience in an office/customer service environment.
\u2022 Strong communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and other staff members.
\u2022 Basic computer skills, including proficiency in Microsoft Office and electronic medical records systems.
\u2022 Ability to work in a fast-paced environment, with multiple tasks and priorities competing for attention.

About Us:

Carle Foundation Hospital is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and exceptional service. We are committed to creating a positive and inclusive work environment, where our employees can grow and thrive.

"}