Patient Services Coordinator

1 month ago


Urbana, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will be responsible for coordinating and participating in various duties associated with daily clinic preparation, patient identification, and appointment scheduling.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, check-in/out, charge posting, cash management, and patient appointment scheduling.
  • Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive experience and meeting their needs.
  • Manage incoming patient care requests, including in-basket activities, referrals, work queues, and telephone calls.
  • Stay up-to-date on insurance coverage rules, eligibility, network coverage, and benefits, and proficiently navigate prior authorizations as needed.
  • Collaborate with the team to ensure seamless communication and efficient workflow.
Requirements
  • Associate's degree in a related field or three years of experience in an office/customer service environment.
  • Successful completion of a medical terminology course within one year of start date.
  • Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.
  • Strong communication skills, ability to observe confidentiality, and prioritize tasks under stressful conditions.
What We Offer

Carle Health is an Equal Opportunity Employer and offers a competitive salary and benefits package, including opportunities for professional growth and development.



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