Guest Service Agent
2 weeks ago
Job Title: Guest Service Agent
Job Summary:
Auro Hotels is seeking a highly skilled and dedicated Guest Service Agent to join their team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling check-ins, check-outs, and resolving any issues that may arise during their stay.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, ensuring accurate and efficient handling of guest information.
- Manage guest room assignments, ensuring that guests are allocated rooms that meet their needs and preferences.
- Handle guest complaints and issues, resolving them in a fair and professional manner.
- Work collaboratively with other hotel staff to ensure seamless delivery of services to guests.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
Auro Hotels offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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