Hotel Guest Services Representative

1 week ago


Charleston, West Virginia, United States Hilton Hotels & Resorts Full time
Job Summary

We are seeking a skilled Guest Services Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued guests.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming arrival experience
  • Process guest check-ins and check-outs, handling any issues or concerns in a professional and courteous manner
  • Provide personalized service and recommendations to guests, enhancing their overall stay experience
  • Collaborate with other departments to resolve guest issues and ensure a high level of satisfaction
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask with ease
  • Strong problem-solving skills and attention to detail
  • Previous experience in a customer-facing role, preferably in the hospitality industry


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