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Service Coordinator
2 months ago
We are seeking a highly motivated and organized Service Coordinator to join our Operations team at Encore Fire Protection. As a Service Coordinator, you will play a critical role in ensuring the efficient delivery of our services to our customers.
Key Responsibilities- Manage the service delivery schedule for a defined geographic region with up to 10 technicians
- Maximize daily productivity by scheduling work based on technician ability and route efficiency
- Develop and manage a process for holding technicians accountable to time and attendance policies and service schedules
- Identify areas for process improvement and assist with creating and revising processes to ensure better efficiency and customer experience
- Use and promote excellent customer service skills
- College degree or at least 2 years of related work experience in a customer service role, project management/coordination, and/or facility services knowledge
- Interest and ability to learn new technology, including industry-specific programs
- Exceptional interpersonal and persuasion skills
- Professional, customer-focused approach to completing assignments and representing Encore
- Knowledge of New Jersey geography is a plus but not required
- Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
- Purpose and results-driven work environment
- Flexible dress code
- Encore gear for all employees
- Freedom to express ideas and participate in a culture of innovation
- Access to leading-edge web-based productivity tools
- Participation in Fidelity 401(K) with employer match
- Medical, Dental, and Vision benefits through Blue Cross
- Company-paid life insurance policy of $50,000
Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We are committed to diversity and inclusion in the workplace.
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