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Service Coordinator

2 months ago


East Hanover, New Jersey, United States Encore Fire Protection Full time
{"title": "Service Coordinator", "description": "Job Summary

We are seeking a highly motivated and organized Service Coordinator to join our Operations team at Encore Fire Protection. As a Service Coordinator, you will play a critical role in ensuring the efficient delivery of our services to our customers.

Key Responsibilities
  • Manage the service delivery schedule for a defined geographic region with up to 10 technicians
  • Maximize daily productivity by scheduling work based on technician ability and route efficiency
  • Develop and manage a process for holding technicians accountable to time and attendance policies and service schedules
  • Identify areas for process improvement and assist with creating and revising processes to ensure better efficiency and customer experience
  • Use and promote excellent customer service skills
Requirements
  • College degree or at least 2 years of related work experience in a customer service role, project management/coordination, and/or facility services knowledge
  • Interest and ability to learn new technology, including industry-specific programs
  • Exceptional interpersonal and persuasion skills
  • Professional, customer-focused approach to completing assignments and representing Encore
  • Knowledge of New Jersey geography is a plus but not required
What We Offer
  • Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role
  • Purpose and results-driven work environment
  • Flexible dress code
  • Encore gear for all employees
  • Freedom to express ideas and participate in a culture of innovation
  • Access to leading-edge web-based productivity tools
  • Participation in Fidelity 401(K) with employer match
  • Medical, Dental, and Vision benefits through Blue Cross
  • Company-paid life insurance policy of $50,000

Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We are committed to diversity and inclusion in the workplace.

", "lang_code": "en-US"}