Service Coordinator

3 days ago


East Hanover, New Jersey, United States Encore Fire Protection Full time
Job Title: Service Coordinator

Are you a problem-solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Encore Fire Protection is seeking a highly motivated Service Coordinator to join our Operations team in East Hanover, NJ.

Job Summary:

The Service Coordinator will be responsible for managing the service delivery schedule for a defined geographic region, ensuring maximum daily productivity and revenue. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Manage the service delivery schedule for a defined geographic region with up to 10 technicians
  • Maximize daily productivity by scheduling work based on technician ability and route efficiency
  • Develop and manage a process for holding technicians accountable to time and attendance policies
  • Identify areas for process improvement and assist with creating and revising processes
  • Use and promote excellent customer service soft skills
Requirements:
  • College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge
  • Interest in learning new technology, with basic training provided on industry-specific programs
  • Exceptional interpersonal and persuasion skills
  • Professional, customer-focused approach to completing assignments and representing Encore
What We Offer:
  • Salary commensurate with experience, with opportunity for a results-driven bonus
  • Purpose and results-driven work environment
  • Generous benefits package, including medical, dental, and vision benefits, 401(k) matching, and company-paid life insurance
  • Access to leading-edge web-based productivity tools

At Encore Fire Protection, we are committed to creating a culture that thrives on success and is energized by the fact that we get to make people's lives better and safer each day. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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