Billing Customer Service Representative

6 days ago


Baton Rouge, Louisiana, United States Pathology Group of Louisiana Full time
Job Summary

We are seeking a highly skilled and detail-oriented Billing Customer Service Representative to join our team at Pathology Group of Louisiana. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to patients and resolving billing inquiries in a timely and professional manner.

Key Responsibilities
  • Assist with incoming patient billing calls, gathering demographic and insurance information, and taking appropriate action on accounts as needed.
  • Collect guarantor balances through outgoing calls, processing credit cards, and establishing monthly payment arrangements.
  • Reconcile payment batches at the end of each day and work return mail according to policy.
  • Update accounts affected by bankruptcy and act as the contact for the collection agency.
  • Research and refund guarantor accounts with credit balances.
Requirements
  • High School graduate with a minimum of 3 years of experience in a medical billing office.
  • Knowledge of Medical Terminology and proficiency in MS Outlook and Excel.
  • Detail-oriented, organized, and able to manage multiple projects and priorities.
  • Knowledgeable in medical billing and collections with the ability to handle a high volume of accounts.
  • Excellent written and verbal communication skills.


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