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Customer Service Representative

2 months ago

Baton Rouge, Louisiana, United States Pathology Group of Louisiana Full time

Job Summary:

At Pathology Group of Louisiana, our mission is to provide exceptional pathology services to patients and healthcare providers. We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team.

Key Responsibilities:

  • Assist with incoming patient billing inquiries by answering account questions, gathering demographic and insurance information, and taking necessary actions.
  • Collect guarantor balances by making outgoing calls, processing credit card payments, and establishing monthly payment arrangements.
  • Reconcile payment batches at the end of each day.
  • Process return mail according to established policies.
  • Update accounts affected by bankruptcy.
  • Act as the primary contact for the collection agency.
  • Research and refund guarantor accounts with credit balances.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent.
  • Minimum of 3 years of experience in a medical billing office.
  • Knowledge of medical terminology and proficiency in MS Outlook and Excel.
  • Excellent communication and organizational skills.
  • Ability to manage multiple priorities and projects.
  • Strong knowledge of medical billing and collections.