Customer Service Representative

1 week ago

Baton Rouge, Louisiana, United States Blaze Grills Full time

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Blaze Baton Rouge. As an Office Specialist, you will be responsible for various accounting duties, including entering purchase orders, invoicing, handling returns, credits, chargebacks, receivables, and shipping paperwork. You will also handle customer service calls and emails, developing and understanding Blaze products and procedures.

Responsibilities:

  • Identify, track, process, and follow-through with purchase orders and invoicing for all orders.
  • Professionally and efficiently coordinate shipping of orders with dealers, distributors, and shipping companies.
  • Place orders and collect payment for dealers and/or distributors as needed.
  • Download UPS Ground bill from shipper's website and upload to system, ensuring accuracy and completion.
  • Process checks, money orders, or cash for any orders requested.
  • Any tasks as assigned by management.
  • Answer inbound phone calls ready to handle each call.
  • Manage daily paperless workload, utilizing internal systems for orders, inventory, and project management.
  • Proactively communicate clearly and effectively with customers via phone and email.
  • Communicate clearly and effectively with managers, vendors, shippers, and co-workers via phone, email, fax, and instant messaging.

Qualifications:

  • Bachelor's degree or at least 2 years of experience in a related field preferred but not required.
  • Skilled in basic accounting knowledge, such as invoicing, reconciliations, schedules, etc.
  • Intermediate knowledge of computer processing, including (but not limited to) Microsoft Word.
  • Working knowledge of QuickBooks is a PLUS.

Skills and Abilities:

  • High level of accuracy and analytical skills with attention to detail.
  • Ability to solve problems quickly and sometimes creatively.
  • Efficiently manage several concurrent assignments.
  • Uses discretion and vigilance in applying corporate policies.
  • Think logically and be able to articulate thoughts in a clear, concise manner.
  • Comfortably work both individually and as part of a group.
  • Take ownership of assignments and see them through to completion.
  • Be able to ask questions or ask for help.
  • Quickly learn and adapt when dealing with unfamiliar systems and applications.
  • Be able to communicate clearly and effectively with managers and co-workers.
  • Be willing to go the extra mile to get the job done.
  • Display exceptional follow-through, personal drive, and the desire to make a difference.
  • Willingness to learn from training and constructive criticism.
  • Dependable and punctual.
  • A clear and well-spoken phone voice.
  • Exceptional customer service skills (previous wait staff, retail, or sales experience a plus).
  • Good verbal and written communication skills.

Job Duties:

  • Purchase Orders
  • Invoicing
  • Credits
  • Chargebacks
  • Partner & Cash Payments
  • Refunds
  • Receivables
  • Customer Service

Voluntary Self-Identification:

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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