Customer Service Representative

3 days ago


Baton Rouge, Louisiana, United States Stonetrust Commercial Insurance Company Full time
Job Title: Service Representative

Stonetrust Commercial Insurance Company is seeking a highly skilled Service Representative to join our Baton Rouge team. As a Service Representative, you will play a critical role in providing exceptional customer service and support to our policyholders and agents.

Job Summary:

The Service Representative will be responsible for providing administrative support to the underwriting and finance departments, as well as other staff members. This includes handling customer service and billing calls, processing endorsements, and assisting with the administration of the audit billing and collections process.

Key Responsibilities:
  • Provide exceptional customer service and support to policyholders and agents via phone, email, and in-person interactions.
  • Process endorsements, cancellations, and reinstatements in accordance with state-specific guidelines.
  • Assist underwriters and agents with various administrative tasks, including data entry and document preparation.
  • Manage the daily batch cycle, including sorting, mailing, and distributing business produced the prior day.
  • Develop and maintain relationships with customers and agents through timely responses and accurate service.
  • Perform other related duties as assigned or reassigned by supervisor.
Requirements:
  • Bachelor's Degree preferred.
  • 0-2 years of related customer service experience, preferably in a call center or service unit.
  • Previous experience in insurance underwriting practices and procedures preferred.
  • Demonstrated ability to learn and apply new information and concepts in the area of practice.
What We Offer:

Stonetrust Commercial Insurance Company offers a competitive salary and a dynamic work environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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