Hotel Front Desk Supervisor
6 days ago
Job Summary
The Hotel Front Desk Supervisor is a key member of the Front Office team, responsible for ensuring exceptional guest service and maximizing room revenue during overnight hours. This role requires a strong ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Responsibilities:
- Supervise and support Guest Services personnel to ensure efficient and courteous service to guests.
- Maintain accurate records and reports, including house charge worksheets and flash reports.
- Analyze rate efficiency, monitor credit reports, and maintain close observation of daily house count to maximize room revenue.
- Attend Rooms Merchandizing meetings to establish select sell guidelines and implement restrictions.
- Ensure proper cash handling procedures at the Front Desk.
- Develop employee morale and ensure training of Guest Services personnel.
- Maintain Aimbridge Hospitality standards and policies regarding purchase orders, vouchering of invoices, and checkbook accounting.
- Review and analyze daily Front Office work and activity reports generated by Night Audit.
Qualifications and Requirements:
- At least 3 years of progressive experience in a hotel or related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience preferred.
- Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
- Must have a valid driver's license from the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under pressure.
Salary Range: $60,000 - $80,000 per annum, depending on experience and qualifications.
Aimbridge Hospitality Overview:
Aimbridge Hospitality is a global leader in third-party hotel management, with over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results in a culture where everyone is inspired to be their best.
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