Front Office Development Intern

2 weeks ago

New Orleans, Louisiana, United States HEI Hotels & Resorts Full time

HEI Hotels and Resorts Internship Program


The HEI Internship Program is a 10-12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry.


As a Front Office Development Intern, you will spend your program immersing yourself into the Front Office discipline by shadowing critical leaders, attending operational meetings and working alongside the front office associates and leadership team that ensure the day-to-day success of the department.


The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.


Responsibilities
Key Responsibilities:

  • Shadow identified leaders within the Front Office department at the hotel.
  • Consistently attend department meetings within the Front Office as well as any leadership meetings at the hotel.
  • Become proficient with operating the PMS and all other systems used by the Front Office.
  • Utilize labor management tools to schedule and control labor costs.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Ensure compliance with Room Standard Operating Procedures and Policies.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Qualifications
Requirements:

  • Recent or current graduate of a hospitality program is preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits


HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.


For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off.


For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.


Specific details and eligibility of these programs vary by location and employment status.


We value U.S. military experience and invite all qualified military candidates to apply.


HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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