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Bell Team Member

2 months ago

New Orleans, Louisiana, United States Loews New Orleans Hotel Full time

The Bell/Valet Attendant plays a vital role in ensuring the seamless arrival and departure of our guests at Loews New Orleans Hotel. As a key member of our team, you will be responsible for providing exceptional service to our guests, handling their luggage and belongings with care, and ensuring that they have a memorable experience at our hotel.



Key Responsibilities


  • Assist guests with their luggage and belongings, providing a high level of service and courtesy at all times.
  • Handle all luggage, baggage, and packages with care and safely, ensuring that they are stored in a secure area.
  • Room arriving guests and assist guests who are checking in, adhering to hotel standards.
  • Ensure that all luggage and bags are in a safe and secure area while awaiting transfer.
  • Be familiar with all room types, room amenities, and hotel facilities, providing information to hotel guests.
  • Be familiar with hotel emergency procedures and provide necessary information to hotel guests.
  • Handle guest inquiries professionally and with the utmost courtesy and accuracy.
  • Answer the telephone in accordance with Loews Hotels Star Service standards.
  • Become familiar with guests' names and acknowledge guests by name.
  • Provide guests with hotel and surrounding area information and travel directions.
  • Promote hotel facilities, food and beverage outlets, and recreation programs.
  • Transport guests to/from recreation areas in a safe and timely manner.
  • Make use of a handheld computer for check-in purposes.
  • Handle master keys with care and follow proper sign-in/out procedures following key control and security procedures.
  • Maintain the condition of the hotel lobby, picking up any trash or debris, and contacting Housekeeping for major cleaning tasks.
  • Maintain a good working relationship with all hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge, and Housekeeping.
  • Stand at post when not on a "Front" or "Last".
  • Be alert to guests who appear to be intoxicated and intend to drive a vehicle, notifying Security.
  • Read and initial all entries in the Front Desk Log Book and all information on the Front Desk Bulletin Board.
  • Read Group Profiles and Banquet Event information on a daily basis.
  • Maintain the cleanliness and excellent condition of equipment and work area.
  • Other duties as assigned.


General Expectations


  • Promote and apply teamwork skills at all times.
  • Notify appropriate individuals promptly and fully of problems and/or unusual matters of significance.
  • Be polite, friendly, and helpful to guests, management, and fellow employees.
  • Execute emergency procedures in accordance with hotel standards.
  • Comply with required safety regulations and procedures.
  • Attend appropriate hotel meetings and training sessions.
  • Maintain cleanliness and excellent condition of equipment and work area.
  • Comply with hotel standards, policies, and rules.
  • Recycle whenever possible.
  • Remain current with hotel information and changes.
  • Comply with hotel uniform and grooming standards.


Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.