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Assistant Guest Service Team Lead

1 month ago

New Orleans, Louisiana, United States Stonebridge Companies Full time
Job Summary

The Assistant Guest Services Manager plays a vital role in ensuring exceptional guest experiences at Stonebridge Companies. This highly skilled professional works closely with the Guest Service Manager and Assistant General Manager to drive guest satisfaction scores, manage front desk operations, and lead a dynamic team.

Key Responsibilities

• Lead and motivate a team of front office staff to consistently deliver high-quality guest service

• Collaborate with the hotel management team to set and achieve guest satisfaction goals

• Develop and implement action plans to address guest concerns and improve operational efficiency

• Train and coach front desk agents on best practices and hotel policies

• Manage front desk operations, including scheduling, inventory, and reporting

• Ensure accurate and timely posting of guest satisfaction scores

Requirements

• Bachelor's degree in hospitality, business, or related field

• 1-2 years of experience in hotel management, preferably in a guest services role

• Excellent leadership, communication, and problem-solving skills

• Ability to work in a fast-paced environment and adapt to changing priorities

• Strong analytical and technical skills, with proficiency in hotel management systems

What We Offer

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance