Hospitality Services Director

1 day ago


New Orleans, Louisiana, United States Omni Hotels Full time
Front Office Management Position Overview

Omnipresent in the hospitality industry, Front Office Managers are pivotal to providing an exceptional guest experience.

Compensation:

The estimated annual salary for this role is $70,000-$90,000, reflecting the significance of this position.

About This Role

This management position oversees day-to-day front desk operations and guest services, ensuring seamless interactions with guests. Directly reporting to the General Manager, the Front Office Manager works closely with Assistant Front Office Managers and supervisors to optimize operational efficiency.

Key Responsibilities:
  • Guest Experience Delivery: Ensure smooth check-in and check-out processes for guests, guaranteeing their satisfaction and loyalty.
  • Operational Excellence: Maintain accurate records and resolve discrepancies to maintain a high level of service quality.
  • Collaboration and Relationship Building: Foster strong relationships with colleagues and guests alike, promoting a positive work environment and excellent customer service.
Required Skills and Qualifications
  • Exceptional Leadership: Demonstrate leadership skills that inspire and motivate team members, driving them towards delivering outstanding results.
  • Effective Communication: Possess excellent interpersonal and communication skills to effectively interact with guests and colleagues.
  • Detailed Orientation: Display attention to detail and accuracy in managing tasks and responsibilities.
About Omni Hotels

A leader in the hospitality industry, Omni Hotels is dedicated to crafting memorable experiences for its guests. We prioritize creating a dynamic workplace that fosters growth and development for our employees.



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