Guest Services Associate

2 weeks ago

West Palm Beach, Florida, United States Concord Hospitality Full time

We are seeking individuals who possess a genuine enthusiasm for serving others. As a Front Desk Clerk, you will be at the heart of the hotel, engaging with our guests and shaping their overall experience.

Your proactive, responsive, and caring demeanor will significantly enhance the guest's stay. If you thrive on interaction and have a friendly personality coupled with a strong sense of responsibility, this position is an excellent fit for you. At Concord Hospitality, we pride ourselves on our positive company culture where every team member is valued and respected.


Key Responsibilities:

As a Front Desk Clerk or Guest Services Associate, your primary responsibility is to ensure our guests receive an exceptional hospitality experience by:

  • Assisting guests with efficiency, courtesy, and professionalism at all times.
  • Maintaining a high standard of service and hospitality.
  • Addressing guest concerns or issues promptly and effectively, ensuring satisfaction in a timely manner.
  • Processing guest charges, collecting payments, and adhering to all cash handling procedures as mandated by Concord.
  • Managing guest mail and messages with utmost respect for privacy and professionalism.
  • Being knowledgeable about the hotel brand and various programs, including travel initiatives and special offers.
  • Communicating effectively with various departments and management regarding guest feedback and concerns.
  • Responding swiftly to incoming calls, lobby visitors, and team members requiring front desk assistance.
  • Having comprehensive knowledge of hotel safety and emergency protocols.

Benefits for Full-Time Associates:

We offer competitive compensation.

Full-time associates are eligible for a comprehensive benefits package, which includes medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, discounted room rates at Concord-managed hotels, along with training, development, and career advancement opportunities.


Why Choose Concord?

Our culture is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are committed to providing a positive work environment for our associates and strive to recruit the best talent in the industry.

At Concord, you will experience a culture that values you, where our Associate First policy is integral to our operations. Utilize your hospitality skills with a company that genuinely cares about your growth and development.

We engage our associates through various enjoyable activities on property, demonstrating our commitment to your well-being.

If you take pride in your work and are dedicated to exceeding guest expectations, we encourage you to consider this opportunity.

If you are looking for a role that offers growth and the chance to be part of a dynamic team, this position may be the right fit for you.

We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

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