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Guest Services Associate

2 months ago

West Palm Beach, Florida, United States KOLTER HOSPITALITY GROUP Full time
Job Overview

Location
Hyatt Place West Palm Beach

Employment Type
Full Time

Compensation
$14.00 Hourly

Job Shift
Flexible

Category
Hospitality - Hotel

Position Summary:

A Kolter Hospitality Gallery Host is dedicated to providing exceptional service to guests, fostering a friendly and inviting atmosphere. This role encompasses managing check-in and check-out procedures, distributing room keys, and addressing guest inquiries while adhering to all Kolter Hospitality and Hyatt Place standards, policies, and protocols.

Key Responsibilities:
  1. Facilitate the check-in and check-out experience for guests.
  2. Manage all guest requests efficiently.
  3. Provide information regarding hotel amenities, services, and room features.
  4. Greet guests by name whenever feasible.
  5. Prepare and serve quality beverages and food items, following established recipes and presentation guidelines.
  6. Set up and dismantle meeting spaces.
  7. Prepare catering for meetings and events.
  8. Adhere to the hotel's pricing structures, discounts, and upselling strategies.
  9. Perform cashiering duties, including billing and charge adjustments.
  10. Respond appropriately to fire alarms, medical emergencies, and security issues.
  11. Process cancellations of room reservations as per policy.
  12. Report maintenance issues promptly.
  13. Follow all safety protocols while on duty.
Behavioral Expectations:
  • Demonstrate effective problem-solving skills in a dynamic work environment.
  • Maintain a positive and supportive attitude in a fast-paced setting.
  • Show commitment to the growth and success of the organization.
  • Act with integrity, even when unsupervised.
  • Exhibit a desire for personal and professional development within the company.
  • Deliver personalized service with enthusiasm.
Equal Opportunity Employer

M/F/Veteran/Disability

Drug-Free Workplace

Kolter Hospitality participates in E-Verify

Qualifications:

General Requirements:

Availability to work weekends and holidays.

Punctuality and adherence to uniform standards.

Experience: No prior experience required; customer service experience in hospitality is advantageous.

Education: Not specified.

Physical Requirements:

Ability to stand or walk for extended periods (up to 8 hours).

Occasional lifting, pushing, and pulling may be required.

Kolter Hospitality is proud to be an Equal Opportunity Employer.
Reasonable accommodations may be made for individuals with disabilities to perform essential functions. This summary outlines primary responsibilities and qualifications. The job description is not exhaustive and may evolve over time. Kolter Hospitality maintains a drug-free workplace, and pre-employment drug testing and background checks are mandatory.