Account Services Manager

2 days ago

Myrtle Point, Oregon, United States Maxar Technologies Full time
Job Summary

We are seeking an experienced Account Services Manager to join our team at Maxar Technologies. As a key member of our customer success team, you will be responsible for ensuring that our customers are delighted with the delivery of our operational support services, products, and performance against our contractual commitments.

Key Responsibilities
  • Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns related to Maxar's service or project-oriented delivery.
  • Ensure that any concerns are addressed by the appropriate teams in a timely manner – Customers' satisfaction/delight is key
  • Maintain an in-depth understanding of customers' business processes involving Maxar products and services
  • Serve as primary customer contact once sales opportunities convert into contracts and deliverables are due. Ensure that Maxar is delivering upon the scope of all contractual commitments and SOW(s), on-time and within budget and scope
  • Partner with appropriate internal teams (Operations, Customer Care, Product Management, Finance, Sales, Legal, etc) supporting specific accounts, to ensure that issues, inquiries, project deliverables are serviced in a high-quality manner.
  • Maintain accountability for ensuring contracted revenue is delivered, that all operational issues are quickly resolved, leveraging internal resources to do so
  • Maintain strong relationships with the Maxar Sales organization. Through routine communication with clients, help identify areas of upsell or new revenue streams and ensure sales is informed of all opportunities that involve an amendment or expansion of an existing contractual commitment or SOW or securing new SOWs or contracts
  • Ensure that Maxar Sales is appropriately aware of any operational concerns related to their respective accounts, while ensuring that such issues are handled with minimal involvement by the Sales team
  • Coordinate efforts of internal teams, in resolving customer conflicts or complaints. Assist internal teams with prioritizing efforts, as necessary. Facilitate and lead communication between the customer, Maxar Sales, and internal teams
  • Be a subject matter expert on all contracts and project-related deliverables associated with Maxar's strategic accounts assigned to this position.
  • Provide guidance to sales and internal teams on meeting these commitments. Assist these organizations with developing contract extensions and modifications
Requirements
  • Bachelor's Degree, or equivalent industry experience of 4+ years relevant
  • Previous Account Management, or sales-related experience required, preferably within premier, global organizations
  • Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing, desired. Academic experience in such fields desired
Preferred Requirements
  • Demonstrated strong partner focus, results orientation, and effective communications
  • Ability to establish and maintain strong customer relationships and to build positive business relationships, both internally and externally
  • Project Management skills, including the ability to drive deliverables to closure and effectively collaborate with appropriate Project Manager(s)
  • Experience and expertise in working with ISV, MSP, VARs and Systems Integrators (SIs)
  • Strong communication (written and verbal), reporting and presentation skills
  • Demonstrated ability to identify creative solutions and resolve problems of a diverse scope
  • Highly motivated, self-starter that can pursue and support multiple partnership motions
  • Ability to work in an unstructured environment and to establish and achieve both tactical and more strategic organizational goals for self and team
  • Ability to travel up to 25%
What's In It For You

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at [insert link]. Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

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