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Hotel Guest Services Agent

2 months ago

Raleigh, North Carolina, United States CMC Hotels Full time

Are you seeking a workplace where you can ADVANCE your career? Look no further, as CMC Hotels offers this opportunity. We prioritize the development of our team members, who are the core of our business. The growth and prosperity of our organization depend on the contributions of our staff, who will be acknowledged, develop, and thrive alongside us.

We provide our team members with a variety of benefits, subject to eligibility, including:

  • Competitive compensation based on experience
  • Paid Time Off
  • Holiday Compensation
  • Health, Dental, and Vision Insurance
  • Sick Leave
  • 401k Retirement Plan
  • Complimentary Life Insurance
  • Short-Term Disability Coverage at no cost
  • Discounts at Hilton Hotels

Key Responsibilities include, but are not limited to:

  • Communicating with the outgoing shift and management to stay informed about hotel operations.
  • Delivering prompt check-in and check-out services.
  • Being well-informed about hotel facilities and scheduled events.
  • Providing guests with details regarding hotel regulations and available amenities/services.
  • Assisting in achieving monthly brand standard objectives related to customer satisfaction, employee training, and brand visibility.

Qualifications:

  • Prior experience with Hilton/OnQ systems is mandatory.
  • Self-driven and capable of working autonomously.
  • Strong commitment to work and a desire for success.
  • Must have a clean background check and reliable means of transportation.
  • Proficient in basic accounting and math, comfortable with technology, and possess excellent customer service and communication abilities.