Guest Service Representative

1 week ago


Raleigh, North Carolina, United States The StateView Hotel Full time
Guest Service Agent Job Description

About Us: At The StateView Hotel, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Location Description: The StateView Hotel, part of the Marriott Autograph Collection, prides itself on being the best employer in the area. Our culture, full benefit plans, including 401k with a company match, and lucrative bonus programs set us apart. We seek talented individuals with a genuine passion for service. Our Core Values involve personal development, people, and a desire for our team members to succeed.

Job Responsibilities:

  • Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice, and respond to requests with appropriate action.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details, and promoting hotel marketing programs.
  • Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear English communication, input messages into the computer, and retrieve messages for guests.
  • Remain calm and alert during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

Qualifications:

  • Education: High school diploma preferred.
  • Experience: No prior experience required; prior hospitality experience preferred.
  • Licenses or certificates: No special licenses required; individuals must meet minimum bonding standards.
  • Grooming: All employees must maintain a neat, clean, and well-groomed appearance.

Compensation: The compensation for this position is $15.00/Hr. - $16.00/Hr. based on qualifications and experience.



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