Guest Service Representative

4 days ago


Raleigh, North Carolina, United States Summit Hospitality Group Full time
Job Title: Guest Service Representative

Job Summary:

The Guest Service Representative is responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
  • Assist with room assignments, ensuring guest preferences are met and rooms are prepared to the highest standards.
  • Collaborate with other departments to resolve guest issues and concerns, ensuring a positive experience.
  • Stay up-to-date with hotel facilities, services, and local attractions, providing recommendations to guests.
  • Maintain a clean and organized workspace, adhering to hotel standards and safety protocols.

Requirements:

  • 2+ years of experience in a front desk or customer service role.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with cash handling.
  • Knowledge of hotel systems, including FOSSE, Microsoft, and Micros Restaurant Management System.

Work Environment:

This role requires a flexible schedule, including weekends and holidays. The Guest Service Representative must be able to lift 50 pounds, stand for extended periods, and work in a fast-paced environment.



  • Raleigh, North Carolina, United States Summit Hospitality Group Full time

    Job Title: Guest Service RepresentativeJoin Summit Hospitality Group as a Guest Service Representative and be part of a dynamic team that delivers exceptional customer experiences.About the Role:The Guest Service Representative is responsible for providing top-notch service to our guests, ensuring their stay is memorable and enjoyable. This role involves...


  • Raleigh, North Carolina, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team.Key Responsibilities:Assist guests at all times and respond to their requests with diligence and follow-through.Provide reasonable accommodations in response to guest requests.Process reservations, registration, and departures in accordance with...


  • Raleigh, North Carolina, United States Heart and Sail Excursions Full time

    Remote Guest Services RepresentativeThis is a remote position that requires excellent communication skills and a passion for delivering exceptional service.We are seeking a highly motivated and passionate individual to join our team as a Remote Guest Services Representative.Key Responsibilities:Communicate with guests in a professional and friendly...


  • Raleigh, North Carolina, United States Summit Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Summit Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to guests,...


  • Raleigh, North Carolina, United States CMC Hotels Full time

    Grow with UsCMC Hotels is a company that believes in growing people. We recognize, grow, and succeed with our associates, making us the perfect place to advance your career.About the RoleWe are seeking a dynamic Guest Service Representative to join our team at Hyatt House RDU/Brier Creek. As a key member of our front office operations, you will provide...


  • Raleigh, North Carolina, United States Embassy Suites Raleigh Crabtree Full time

    {"title": "Guest Service Associate", "description": "Embassy Suites Raleigh Crabtree: A Premier Destination for Exceptional Guest ExperiencesWe are seeking a highly skilled and customer-focused Guest Service Associate to join our team at Embassy Suites Raleigh Crabtree. As a key member of our front desk team, you will be responsible for delivering...


  • Raleigh, North Carolina, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...


  • Raleigh, North Carolina, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly motivated Guest Service Agent to join our team at the StateView Hotel, part of the Marriott Autograph Collection. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesGreet guests with a friendly...


  • Raleigh, North Carolina, United States Pyramid Global Hospitality Full time

    About the RoleWe are seeking a highly skilled Guest Service Agent to join our team at the StateView Hotel, part of the Marriott Autograph Collection. As a Guest Service Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities• Greet guests with a friendly...


  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelWe are a dynamic and customer-focused hotel that values our employees and strives to create exceptional guest experiences. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.Job SummaryWe are seeking a Guest Service Agent to join our team at The StateView Hotel....


  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelWe are a dynamic and customer-focused hotel that values our employees and strives to create exceptional guest experiences. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.Job SummaryWe are seeking a Guest Service Agent to join our team at The StateView Hotel....


  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelThe StateView Hotel is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. We pride ourselves on being the best employer in the area, with a culture that emphasizes personal development, people, and a desire for wanting them to succeed.Our Core ValuesWe believe each...


  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelWe are a dynamic and customer-focused hotel that values our employees and strives to create exceptional guest experiences. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.Job SummaryWe are seeking a Guest Service Agent to join our team at The StateView Hotel....


  • Raleigh, North Carolina, United States The StateView Hotel Full time

    About The StateView HotelWe are a dynamic and customer-focused hotel that values our employees and strives to create exceptional guest experiences. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance,...


  • Raleigh, North Carolina, United States WakeMed Full time

    Job SummaryThe Guest Services Receptionist plays a vital role in delivering exceptional patient and guest experiences at WakeMed. As a key member of our team, you will provide compassionate and caring customer service, setting the standard for service excellence in our healthcare environment.Key ResponsibilitiesProvide warm and welcoming greetings to...


  • Raleigh, North Carolina, United States Nothing Bundt Cakes Full time

    Be a Part of Something SweetAt Nothing Bundt Cakes, we're on a mission to spread joy and make every celebration sweeter. As a Guest Service Representative, you'll be the face of our brand, providing exceptional customer service and creating unforgettable experiences for our guests.What You'll Do:Provide warm and welcoming service to our guests, making them...


  • Raleigh, North Carolina, United States Aimbridge Hospitality Full time

    Customer Service RepresentativeAimbridge Hospitality is seeking a Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Greeting and Welcoming GuestsHandling Guest InquiriesProcessing Check-Ins and Check-OutsDelivering Guest ItemsAs a Customer...


  • Raleigh, North Carolina, United States Progressive Service Company Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Progressive Service Company. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our policyholders.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...


  • Raleigh, North Carolina, United States Wingstop Restaurants Full time

    Role SummaryAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. Your primary responsibility will be to create a positive and genuine experience for our customers.Key Responsibilities:Act as the ambassador of Wingstop, greeting guests and answering phone calls in a friendly and...

  • Guest Service Agent

    3 days ago


    Raleigh, North Carolina, United States The StateView Hotel Full time

    About UsThe StateView Hotel is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of personal development, people, and a desire for our team members to succeed.Job SummaryWe are seeking a Guest Service Agent to join our team at the StateView Hotel....