Guest Service Representative

2 weeks ago


Raleigh, North Carolina, United States Summit Hospitality Group Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at Summit Hospitality Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Process payments, handle guest complaints, and resolve issues in a fair and courteous manner.
  • Collaborate with other departments to ensure seamless guest experiences, including room assignments, amenities, and services.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • 2+ years of experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to lift 50 pounds and stand for extended periods.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading hospitality company.


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