Hotel Operations Manager

4 days ago


Raleigh, North Carolina, United States Embassy Suites Raleigh Crabtree Full time
Job Purpose

The Embassy Suites by Hilton Raleigh - Crabtree is seeking a seasoned General Manager to lead our hotel team and drive success in the local market. As a key member of our management team, you will be responsible for ensuring the hotel meets or exceeds planned objectives for revenue and profit, while maintaining exceptional guest satisfaction, associate satisfaction, and product quality standards.

The General Manager will oversee all areas of the hotel, including profit management, guest services, marketing and sales management, human resources management, asset management, and safety and security management. You will be responsible for developing and implementing marketing and sales plans to maximize REVPAR, as well as ensuring that all hotel staff are trained in financial control procedures and are empowered to deliver exceptional guest service.

Key Responsibilities
  • Develop and implement marketing and sales plans to maximize REVPAR
  • Manage human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs
  • Ensure all hotel associates know hotel objectives and are trained in financial control procedures
  • Manage asset maintenance and repairs, including preventive maintenance programs and capital projects
  • Ensure hotel standards contribute to the delivery of consistent guest service
  • Develop and implement safety and security protocols to minimize worker's compensation claims
Requirements
  • College degree in Hotel Administration or equivalent combination of education and experience
  • 2-3 years hotel management experience or equivalent combination of education and experience in a hotel of similar size and stature
  • Strong leadership and management skills, with the ability to motivate and empower hotel staff
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, vendors, and colleagues
  • Ability to work flexible hours, including evenings, weekends, and holidays

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.



  • Raleigh, North Carolina, United States Fairfield Inn & Suites Full time

    General Manager Job DescriptionWe are seeking a highly skilled and experienced General Manager to lead our team at Fairfield Inn & Suites. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest service, and driving revenue growth.Key Responsibilities:Develop and...


  • Raleigh, North Carolina, United States Fairfield Inn & Suites - Smithfield Full time

    Job OpportunityWe are seeking a highly skilled and experienced General Manager to lead our team at Fairfield Inn & Suites - Smithfield. As a key member of our management team, you will be responsible for driving hotel performance, ensuring exceptional guest satisfaction, and fostering a positive work environment.Key Responsibilities:Develop and implement...


  • Raleigh, North Carolina, United States Four Points Raleigh Full time

    Job SummaryThe General Manager is a seasoned hospitality professional responsible for overseeing the overall operations of the hotel. This includes managing the front office, housekeeping, food and beverage, and other departments to ensure exceptional guest experiences and high-quality service standards.Key ResponsibilitiesDevelop and implement operational...


  • Raleigh, North Carolina, United States Marriott Full time

    Unlock Your Potential with Marriott's Hotel Internship ProgramAre you a current college or university student looking to gain hands-on experience in the hotel industry? Our Hotel Internship Program offers a unique opportunity to build upon your classroom studies and learn from the ground up. You'll be immersed in Marriott's culture and business, gaining...


  • Raleigh, North Carolina, United States Marriott Full time

    Unlock Your Potential with Marriott's Hotel Internship ProgramAre you a current college or university student looking to gain hands-on experience in the hotel industry? Our Hotel Internship Program is designed to provide you with a comprehensive understanding of hotel operations, from front desk to housekeeping.Key Responsibilities:Assist with daily hotel...

  • Lead Bartender

    1 month ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    **Job Summary**We are seeking a skilled Lead Bartender to join our team at Hotel Resource. As a Lead Bartender, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.**Key Responsibilities:**Manage the bar area, including inventory, supplies, and equipmentTrain and supervise bartenders to ensure...


  • Raleigh, North Carolina, United States PM Hotel Group Full time

    {"Job Title": "Restaurant Supervisor", "Job Summary": "Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.", "Key Responsibilities": "Monitor servers and busperson adherence to all service standards.Supervise service of guests, being watchful of signals from guests in need of...


  • Raleigh, North Carolina, United States Marriott Full time

    Unlock Your Potential with Marriott's Internship ProgramAre you a current college or university student looking to gain hands-on experience in the hotel industry? Our internship program offers a unique opportunity to build upon your classroom studies and learn from the ground up about a hotel's operations.As a Marriott intern, you will be immersed in our...

  • Lead Bartender

    3 weeks ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    Job Title: Lead BartenderJob Summary:We are seeking a skilled and experienced Lead Bartender to join our team at AC Hotel Raleigh North Hills. As a Lead Bartender, you will be responsible for leading our bartending team and providing exceptional customer service to our guests.Responsibilities:Lead and manage the bartending team to ensure excellent service...

  • Room Service Server

    1 month ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Room Service Server to join our team at Hotel Resource. As a Room Service Server, you will be responsible for delivering exceptional guest service in hotel guest rooms and other food service outlets.Key ResponsibilitiesDeliver food and beverages to guests in a timely and efficient mannerEnsure that...


  • Raleigh, North Carolina, United States Hotel Resource Full time

    Job Title: Security Officer Hotel Part Time OvernightJob Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Hotel Resource. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' properties and personnel. This is a part-time position, working overnight shifts from Friday...


  • Raleigh, North Carolina, United States Marriott International Inc Full time

    Hotel Internship ProgramAt Marriott International Inc, we offer a unique opportunity for current college or university students to gain hands-on experience in the exciting world of hotel management.Program Overview10-12 week internship program available in various areas of the hotelImmerse yourself in Marriott's culture and businessGain valuable skills and...


  • Raleigh, North Carolina, United States Concord Hospitality Full time

    Hotel Front Office Manager Job DescriptionThis role is responsible for the success of the front desk, ensuring guest satisfaction and product quality standards are met, and managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality.Key Responsibilities:Guest Service: Maintain...


  • Raleigh, North Carolina, United States Summit Hospitality Incorporated Full time

    Job OverviewPosition Title: Engineering TechnicianDepartment: Facilities ManagementReports To: Chief Engineer/Operations ManagerJob Type: Full-Time and Part-Time Opportunities AvailableRole Summary: As an Engineering Technician within the Summit Hospitality Group, you will play a vital role in the upkeep and repair of the hotel’s infrastructure and...


  • Raleigh, North Carolina, United States Concord Hospitality Enterprises Full time

    {"h1": "Property Controller", "p": "At Concord Hospitality Enterprises, we are seeking a highly skilled Property Controller to join our team. As a key member of our accounting department, you will be responsible for administering, directing, and controlling the financial operations of our select group of hotels. Your primary focus will be on providing...

  • Hotel Shuttle Driver

    2 weeks ago


    Raleigh, North Carolina, United States SREE Hotels LLC Full time

    Job Title: Hotel Shuttle DriverWe are seeking a reliable and courteous Hotel Shuttle Driver to transport guests to and from the airport and other designated sites. As a Hotel Shuttle Driver, you will be responsible for providing excellent customer service, operating a vehicle safely, and maintaining a clean and organized vehicle.Responsibilities:Transport...

  • Front Desk Clerk

    4 weeks ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hotel Resource. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesAssist guests with...


  • Raleigh, North Carolina, United States SREE Hotels LLC Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Courtyard & Residence Inn by Marriott in the Brier Creek area of Raleigh. As a Front Desk Supervisor, you will play a critical role in ensuring the smooth operation of the front desk and providing exceptional guest service.Key...

  • Room Service Server

    4 weeks ago


    Raleigh, North Carolina, United States Hotel Resource Full time

    Room Service Server Job DescriptionWe are seeking a skilled Room Service Server to join our team at Hotel Resource. As a Room Service Server, you will be responsible for delivering exceptional guest service in hotel guest rooms and providing a memorable dining experience.Key Responsibilities:Deliver food and beverages to guests in a timely and efficient...


  • Raleigh, North Carolina, United States SREE Hotels LLC Full time

    Job Title: Hotel Banquet HousepersonWe are seeking a highly responsible and reliable individual to join our team as a Hotel Banquet Houseperson. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our banquet and housekeeping services.Responsibilities:Set up and...