Guest Service Representative

2 months ago

Raleigh, North Carolina, United States The StateView Hotel Full time

About The StateView Hotel

The StateView Hotel is a leading hospitality company that values its employees and is committed to creating exceptional guest experiences. We pride ourselves on being the best employer in the area, with a culture that emphasizes personal development, people, and a desire for wanting them to succeed.

Our Core Values

We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through.

Job Summary

We are seeking a Guest Service Agent to join our team at The StateView Hotel. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, responding to their needs and requests in a timely and professional manner.

Responsibilities

  • Greet Customers

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

Complete Registration Process

Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.

Handle Payments

Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Answer Phones

Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Resolve Complications

Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

Qualifications

We are looking for a Guest Service Agent who has a genuine passion for service and is able to work in a fast-paced environment. The ideal candidate will have:

  • High School Diploma

A high school diploma is preferred.

No Prior Experience Required

No prior experience is required, but prior hospitality experience is preferred.

Licenses or Certificates

No special licenses are required, but individuals are required to meet the minimum bonding standards.

Grooming

All employees must maintain a neat, clean and well-groomed appearance.

Compensation

The compensation for this position is $15.00/Hr. - $16.00/Hr. based on qualifications and experience.

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