Guest Service Agent

4 weeks ago


Raleigh, North Carolina, United States Pyramid Global Hospitality Full time
Job Summary

We are seeking a Guest Service Agent to join our team at the StateView Hotel, part of the Marriott Autograph Collection. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
     Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
     Promote Hotel's marketing programs and make appropriate selection of rooms based on guest needs.
     Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change and balance an assigned house bank.
     Promptly answer the telephone using positive and clear English communication, input messages into the computer and retrieve messages and communicate the content to the guest.

Requirements

High school diploma preferred.
     No prior experience required, prior hospitality experience preferred.
     All employees must maintain a neat, clean and well-groomed appearance.

Compensation

The compensation for this position is $15.00/Hr. - $16.00/Hr. based on qualifications and experience.
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