Customer Service Representative

4 days ago


Palos Hills, Illinois, United States A ANDI MEDICAL TRANSPORTATION INC. Full time

About A Andi Medical Transportation Inc.

We are a leading provider of medical transportation services, dedicated to delivering exceptional patient care and satisfaction.

Job Summary

We are seeking a highly skilled and professional Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch customer service to our patients and their families, ensuring a positive and memorable experience with our company.

Key Responsibilities

  • Respond to inbound calls and place outbound calls to patients and healthcare providers
  • Identify the reason for the customer's call, collect relevant information, and provide solutions to their inquiries
  • Utilize premade scripts to address a variety of customer service topics, including scheduling, billing, and patient care
  • Upsell our services and products when appropriate, ensuring a seamless and efficient experience for our patients
  • Employ best practices in customer service techniques to develop rapport and build relationships with our patients and their families
  • Document all customer interactions in our CRM system
  • Participate in ongoing training and development to maintain up-to-date skills and knowledge

Requirements

  • High school diploma or equivalent required
  • Previous experience as a customer service representative or in a similar role preferred
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with CRM programs
  • Ability to work well under pressure and prioritize tasks effectively

What We Offer

  • Competitive compensation package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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