Customer Service Representative

1 day ago


Lake in the Hills, Illinois, United States Alex Celenza - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to customers, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Customer-Focused Review Process: Use a customer-centric approach to educate customers about insurance options, identify their needs, and provide personalized solutions.
  • Effective Communication: Utilize excellent communication skills to efficiently meet customer needs, promote business development, and coordinate with other agency team members.
Qualifications
  • Dedication to Customer Service: Demonstrate a strong commitment to providing exceptional customer service and building long-term relationships.
  • Effective Communication Skills: Possess excellent communication skills to assist customers, coordinate with team members, and promote business growth.
  • Problem-Solving Skills: Be proactive in problem-solving and able to think critically to resolve customer issues.
Benefits
  • Competitive Compensation: Earn hourly pay plus commission/bonus.
  • Growth Opportunities: Enjoy potential for advancement within the agency and opportunities for professional growth.
  • Flexible Work Arrangements: Enjoy flexible work-from-home options.
  • Comprehensive Benefits: Receive paid time off, health benefits, and valuable career-building experience.


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